8:30 AM - 9:00 AM   Networking Registration

9:00 AM - 9:05 AM   Welcome Remarks
Tim Charlton, Editor-in-Chief, Asian Banking & Finance Magazine

9:05 AM - 9:25 AM  The Digital Banking Landscape: Rise of the Fintechs

What is the current consumer perception towards retail banks and how do they remain relevant in this digital transformation age where customers are becoming more receptive towards alternative financial services providers? With the rise of fintech innovations, how do banks stay competitive and leverage these innovations like robotics, blockchain and robo advice to help them in their digital transformation journey to retain and win over new customers?

  • Digital developments of the retail banking landscape
  • Rise of the fintechs – disruptions & opportunities
  • How do banks stay competitive?

Speaker: Liew Nam Soon, Managing Partner - Financial Services ASEAN, Ernst & Young

9:25 AM - 9:55 AM  Innovation in Cards and Payments 

Speaker: Rajiv Madane, Director of Products & Strategy, Fiserv.

9:55 AM - 10:25 AM  What it takes to become a Digital Challenger

Digital challengers come in many shapes and forms. This session will acquaint the audience with “online only” banks, fintechs and alternative lenders, highlighting their varying USPs and business models. What does success look like for these players and what value does it provide customers with? Key enablers for such banks are ID authentication, digital onboarding, real-time decisioning and ongoing management of online fraud risks.

Speaker: Sujatha Venkatramanan, Head of Consulting, APAC, Global Consulting Practice, Experian 

10:25 AM - 10:55 AM  (Panel Discussion) Use of Robotics Process Automation in KYC/AML Prevention Processes

Banks are faced with the task of money laundering prevention amidst highly digitised platforms. In fact, 2016 has seen some of the most controversial AML cases, such as the $81m money laundering case in Asia.

  • How do banks balance regulators’ expectations with operational efficiency and good customer experience
  • Current challenges faced by banks: balancing regulatory controls with operational efficiency and good customer experience
  • Use of RPA in such processes: opportunities, risks and successful implementation

Moderator: Tim Charlton, Editor-in-Chief, Asian Banking & Finance Magazine

Panelists include:

  • Liew Nam Soon, Managing Partner - Financial Services APAC, Ernst & Young
  • Vicky Lee-Salas, Financial Services Leader, Philippines, Ernst & Young
  • Rajiv Madane, Director, Products & Strategy, Fiserv
  • Burak Alper, Senior Consultant, Experian Global Consultancy Practice

10:55 AM - 11:15 AM  Networking Break

11:15 AM - 11:35 AM  Mobile Banking & FinTech in the Philippines: What's its worth to your business?
  • Digital and e-commerce trends applicapble to retail banking
  • FinTech in the West versus Fintech in the Southeast Asia
  • Opportunities and threats in the PH digital retail banking industry
Mark Joseph Bantigue, Head of E-Commerce, Security Bank

11:35 AM - 11: 55 AM  Getting Digital Right: Beyond First Touch

Effective digital transformation challenges and opportunities

Speaker: Margarita Lopez, Head of Digital Banking Group, RCBC

11:55 AM - 12:25 PM  (Panel Discussion) The Road to Digitalisation
While bankers understand the importance of going digital to cater to the changing preferences of the customers, one major holdup in the country is regulation. For instance, banks want to go digital but the regulation requires them to have the customer’s physical signature. Together with poor infrastructure and high levels of unbanked individuals, this hampers the country’s move towards digitalisation.
  • How far has the country gone in digital banking, given the various barriers such as regulation, poor infrastructure, low smartphone penetration, and high levels of unbanked individuals?

Moderator: Tim Charlton, Editor-in-Chief