Balancing Regulatory Drivers and Customer Experience in Financial Institutions
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OVERVIEW BALANCING REGULATORY DRIVERS AND CUSTOMER EXPERIENCE IN FINANCIAL INSTITUTIONS
With Hong Kong customers increasingly pivoting towards mobile-first and feature-rich solutions to meet their banking and financial needs, only the financial institutions that can offer the most seamless, convenient - and secure customer experience will be able to break out in the city’s mature financial playing field.
Asian Banking & Finance, in partnership with LexisNexis Risk Solutions, will be hosting the “Balancing regulatory drivers and customer experience in financial institutions” webinar on 22 July 2021.
The event will bring together experts from LexisNexis Risk Solutions’ and the city’s leading financial players. It will explore how organizations can build a customer solution which can correlate and consolidate the physical, digital, device, biometrics and behavioral attributes that encompass an identity—and connect financial institutions to predictive fraud analytics and actionable risk decision making intelligence.
The webinar welcomes senior banks executives, subject-matter experts from the top consultancy firms, as well as business leaders and regulators from Hong Kong and Asia’s banking industry.
Do not miss your chance to be part of the webinar! Reserve your seat now!
The webinar will seek to answer questions such as:
THRIVE
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What are the latest digital fraud trends and how do they impact financial institutions?
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What types of fraud are encountered in the digital economy?
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What are the key regulatory drivers from the Hong Kong Monetary Authority and how do they impact financial institutions?


ACCELERATE
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How can Fintech in Hong Kong gain a competitive-edge through technology innovation?
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What is Global Shared Intelligence and how it can create a seamless digital customer journey?
OUR SPEAKERS


Cameron Church
Director, Commercial Strategy, Fraud & Identity
LexisNexis® Risk Solutions

Director, Commercial Strategy, Fraud & Identity
LexisNexis® Risk Solutions
Cameron has over 10 years’ experience in Fraud and AML within Compliance and Investigations capacities across Banking and E-commerce sectors. For the last 5 years at LexisNexis Risk Solutions (LNRS), Cameron has worked with Multi-National customers across APAC, helping them to leverage Digital Identity Data to reduce fraud and maintain a positive customer experience. Prior to joining LNRS, Cameron worked at organisations such as ThreatMetrix. Citi, ANZ and William Hill.


David Haynes
Senior Director, Asia Pacific
LexisNexis® Risk Solutions

Senior Director, Asia Pacific
LexisNexis® Risk Solutions
David Haynes is the Senior Director of LexisNexis Risk Solutions in Asia Pacific responsible for developing and bringing to market a suite of services for clients involved in Compliance, Anti Money Laundering and KYC screening.
David has over 15 years’ experience in banking and financial technology. Prior to joining LexisNexis Risk Solutions, David held leadership roles at Thomson Reuters and Merrill Corporation. During the last 8 years, David has been based in Asia working with many of the region’s leading Financial Institutions, Corporates and Law firms to help define internal processes and implement efficient and impactful Risk and Business Intelligence solutions.
Prior to moving to Asia, David was based in London and previously held positions in Investment Banking, focusing on Project Finance and Securitization. He was educated in England, graduated from the University of Birmingham and now lives in Hong Kong with his wife and their daughter.


Frederick Yip
Chief Risk Officer
ZA Bank

Chief Risk Officer
ZA Bank
Frederick is an all-round senior risk executive, bringing over 20 years of experience and extensive regulatory knowledge in retail banking, corporate banking, consumer finance, private wealth and other business segments. Before joining ZA Bank, he held several key risk management positions in Chong Hing Bank, ANZ, Wing Lung Bank, Standard Chartered and Citibank.


Millie Pau
Chief Compliance Officer
WeLab Bank

Chief Compliance Officer
WeLab Bank
Millie is the Chief Compliance Officer cum Alternate Chief Executive for WeLab Bank, a virtual bank licensed by the Hong Kong Monetary Authority. WeLab Bank operates under WeLab, a leading fintech company in Asia.
Leveraging on her 20 years’ experience in the banking and financial services industry, Millie has acquired hand-on knowledge in implementing laws and regulations and embedding corresponding controls in large organisations. Through her active participation in industry forums of banks, Millie has also gained considerable insights in respect of fraud monitoring and Regtech development.
Prior to joining WeLab Bank, Millie had been holding various senior executive roles in Standard Chartered (Hong Kong) Limited and HSBC. Millie holds a master’s degree in laws and is a qualified solicitor (2002-2012) and barrister (since 2013) in Hong Kong.
AGENDA
11:00 AM - 11:05 AM Welcoming Remarks
- Paul Howell, Managing Editor, Asian Banking & Finance
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11:05 AM - 11:20 AM: Key Findings in the LexisNexis Risk Solutions True cost of Fraud Report Hong Kong
Customer information is highly fragmented, and paves the way for fraudsters to deploy new strategies and multi-vector attacks, breaking through static defenses to pinpoint vulnerabilities.
- Cameron Church, Director, Commercial Strategy, Fraud & Identity, LexisNexis Risk Solutions
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11:20 AM - 11:35 AM: Balancing regulatory drivers and customer experience in financial institutions
- Key regulatory drivers in APAC
- What are the latest digital fraud trends and how do they impact financial
institutions?
- What types of fraud are encountered in the digital economy?
- Recommendation – Risk based Authentications
- Success stories with virtual banks in Hong Kong
- David Haynes, Senior Director, Asia Pacific LexisNexis Risk Solutions
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11:35 AM - 11:50 AM Is virtual bank a bank or a tech company?
- Key risk issues managed by a digital bank / virtual bank
- How to balance between risk management and customer experience
- The key regulatory drivers from HKMA and the impact on financial institutions
- Frederick Yip, Chief Risk Over, ZA Bank
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11:50 AM - 12:10 PM Panel Discussion/ Q&A: The Road Ahead to the success of Fintech In Hong Kong
- Paul Howell, Managing Editor, Asian Banking & Finance (Moderator)
- Cameron Church, Director, Market Planning Fraud & Identity, LexisNexis Risk Solutions
- Millie Pau, Chief Compliance Officer, WeLab Bank
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12:10 PM End of Programme
CONTACT US
For more details, contact:
Asian Banking & Finance Events Team
+65 3158 1386
OUR SPEAKERS


Cameron Church
Director, Commercial Strategy, Fraud & Identity
LexisNexis® Risk Solutions

Director, Commercial Strategy, Fraud & Identity
LexisNexis® Risk Solutions
Cameron has over 10 years’ experience in Fraud and AML within Compliance and Investigations capacities across Banking and E-commerce sectors. For the last 5 years at LexisNexis Risk Solutions (LNRS), Cameron has worked with Multi-National customers across APAC, helping them to leverage Digital Identity Data to reduce fraud and maintain a positive customer experience. Prior to joining LNRS, Cameron worked at organisations such as ThreatMetrix. Citi, ANZ and William Hill.


David Haynes
Senior Director, Asia Pacific
LexisNexis® Risk Solutions

Senior Director, Asia Pacific
LexisNexis® Risk Solutions
David Haynes is the Senior Director of LexisNexis Risk Solutions in Asia Pacific responsible for developing and bringing to market a suite of services for clients involved in Compliance, Anti Money Laundering and KYC screening.
David has over 15 years’ experience in banking and financial technology. Prior to joining LexisNexis Risk Solutions, David held leadership roles at Thomson Reuters and Merrill Corporation. During the last 8 years, David has been based in Asia working with many of the region’s leading Financial Institutions, Corporates and Law firms to help define internal processes and implement efficient and impactful Risk and Business Intelligence solutions.
Prior to moving to Asia, David was based in London and previously held positions in Investment Banking, focusing on Project Finance and Securitization. He was educated in England, graduated from the University of Birmingham and now lives in Hong Kong with his wife and their daughter.


Frederick Yip
Chief Risk Officer
ZA Bank

Chief Risk Officer
ZA Bank
Frederick is an all-round senior risk executive, bringing over 20 years of experience and extensive regulatory knowledge in retail banking, corporate banking, consumer finance, private wealth and other business segments. Before joining ZA Bank, he held several key risk management positions in Chong Hing Bank, ANZ, Wing Lung Bank, Standard Chartered and Citibank.


Millie Pau
Chief Compliance Officer
WeLab Bank

Chief Compliance Officer
WeLab Bank
Millie is the Chief Compliance Officer cum Alternate Chief Executive for WeLab Bank, a virtual bank licensed by the Hong Kong Monetary Authority. WeLab Bank operates under WeLab, a leading fintech company in Asia.
Leveraging on her 20 years’ experience in the banking and financial services industry, Millie has acquired hand-on knowledge in implementing laws and regulations and embedding corresponding controls in large organisations. Through her active participation in industry forums of banks, Millie has also gained considerable insights in respect of fraud monitoring and Regtech development.
Prior to joining WeLab Bank, Millie had been holding various senior executive roles in Standard Chartered (Hong Kong) Limited and HSBC. Millie holds a master’s degree in laws and is a qualified solicitor (2002-2012) and barrister (since 2013) in Hong Kong.