Balancing Regulatory Drivers and Customer Experience in Financial Institutions

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Balancing Regulatory Drivers and Customer Experience in Financial Institutions

OVERVIEW Balancing regulatory drivers and customer experience in financial institutions

With Hong Kong customers increasingly pivoting towards mobile-first and feature-rich solutions to meet their banking and financial needs, only the financial institutions that can offer the most seamless, convenient - and secure customer experience will be able to break out in the city’s mature financial playing field.

Asian Banking & Finance, in partnership with LexisNexis Risk Solutions, will be hosting the “Balancing regulatory drivers and customer experience in financial institutions” webinar on 22 July 2021.

The event will bring together experts from LexisNexis Risk Solutions’ and the city’s leading financial players. It will explore how organizations can build a customer solution which can correlate and consolidate the physical, digital, device, biometrics and behavioral attributes that encompass an identity—and connect financial institutions to predictive fraud analytics and actionable risk decision making intelligence.  

The webinar welcomes senior banks executives, subject-matter experts from the top consultancy firms, as well as business leaders and regulators from Hong Kong and Asia’s banking industry.

Do not miss your chance to be part of the webinar! Reserve your seat now!

Digital Conference Presentation Day:
Jul 22, 2021

The webinar will seek to answer questions such as:

THRIVE

  • What are the latest digital fraud trends and how do they impact financial institutions?

  • What types of fraud are encountered in the digital economy?

  • What are the key regulatory drivers from the Hong Kong Monetary Authority and how do they impact financial institutions?

ACCELERATE

  • How can Fintech in Hong Kong gain a competitive-edge through technology innovation?

  • What is Global Shared Intelligence and how it can create a seamless digital customer journey?

Our Speakers

Cameron Church

Cameron Church

Director, Commercial Strategy, Fraud & Identity

LexisNexis® Risk Solutions

David Haynes

David Haynes

Senior Director, Asia Pacific

LexisNexis® Risk Solutions

Frederick Yip

Frederick Yip

Chief Risk Officer

ZA Bank

Agenda

11:00 AM - 11:05 AM Welcoming Remarks

  • Paul Howell, Managing Editor, Asian Banking & Finance

11:05 AM - 11:20 AM LexisNexis Risk Solutions APAC True Cost of Fraud 2020 report high level sharing

Customer information is highly fragmented, and paves the way for fraudsters to deploy new strategies and multi-vector attacks, breaking through static defenses to pinpoint vulnerabilities.

- What types of fraud are often encountered in businesses?

- How can fraud report high level sharing help?

- What are the pros and cons of fraud report high level sharing?

- What are the features of fraud report high level sharing?

  • David Haynes, Senior Director, Asia Pacific LexisNexis Risk Solutions 

11:20 AM - 11:35 AM Gaining Fintech Competitive Edge through Seamless Fintech Customer Journey

Develop competitive edge by confidently identifying trusted consumers and businesses and concentrate on building valuable relationships in the process.

- Why is having a 360-degree view of your customers important in developing a competitive edge in business?

- How do you create a 360-degree view of your customers especially during the pandemic?

- What kinds of fraud management and identity solutions do you recommend when it comes to interactions across the customer lifecycle?

  • Cameron Church, Director, Director, Commercial Strategy, Fraud & Identity, LexisNexis Risk Solutions

11:35 AM - 11:50 AM Customer sharing

  • Frederick Yip, Chief Risk Over, ZA Bank

11:50 AM - 12:10 PM Panel Discussion/ Q&A

Paul Howell, Managing Editor, Asian Banking & Finance (Moderator)

  • Cameron Church, Director, Market Planning Fraud & Identity, LexisNexis Risk Solutions
  • Frederick Yip, Chief Risk Over, ZA Bank

 

12:10 PM End of Programme

Contact Us

For more details, contact:

Asian Banking & Finance Events Team

+65 3158 1386

businessconference@charltonmediamail.com

Our Speakers

Cameron Church

Cameron Church

Director, Commercial Strategy, Fraud & Identity

LexisNexis® Risk Solutions

David Haynes

David Haynes

Senior Director, Asia Pacific

LexisNexis® Risk Solutions

Frederick Yip

Frederick Yip

Chief Risk Officer

ZA Bank