From Compliance to Personalisation: Advancing Banking & Financial Services Experience
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From Compliance to Personalisation: Advancing Banking & Financial Services Experience
Overview From Compliance to Personalisation: Advancing Banking & Financial Services Experience
This topic will explore how banks and financial services organisations can leverage Smart Communications to deliver seamless, compliant, and personalised experiences at scale. We’ll discuss strategies for integrating communication creation, workflow orchestration, and archiving while maintaining regulatory adherence. Building on insights from the 2026 Trends Report, the discussion will highlight why AI-ready data and incremental modernisation are critical for success—enabling institutions to unlock personalisation, accelerate digital transformation, and meet evolving compliance requirements.
In this executive roundtable we'll talk about:
Establish AI-Ready Data Foundations:
Learn why trusted, clean data is essential for scaling personalisation and AI-driven workflows—and how to achieve it through omnichannel data capture and intelligent archiving.
Modernise Incrementally, Not Disruptively:
Explore API-led strategies to layer modern capabilities onto legacy systems, reducing risk while accelerating transformation.
Balance Compliance with Innovation:
Understand how to embed auditability, provenance, and regulatory intelligence into every communication without slowing down customer engagement.
Deliver Personalisation at Scale:
See how integrated ecosystems and orchestration tools enable banks to create frictionless, customer-centric experiences across channels.
Speakers & Panelists
Simon Hyett
Contributing Editor
Asian Banking & Finance
(Host & Moderator)
Contributing Editor
Asian Banking & Finance
(Host & Moderator)
Simon is a highly experienced and well-regarded corporate host, moderator, commentator, business editor and narrowcaster. Having been in Singapore nearly 24 years, Simon has hosted hundreds of business events and travelled widely to present addresses, chair industry panels and produce events. Simon has a long history in business editing, covering myriad industry sectors including banking and finance, human resources, healthcare, luxury, retail, power and energy and ESG. He has held roles Group Editor, Managing Editor and General Manager for several business publishers (including now leading client The Charlton Media Group) before establishing his own communications practice Simon Hyett Media (formerly BOTR Communications) well over a decade ago.
Simon is a qualified lawyer, professional musician, entrepreneur and father to two fantastic teenage sons. He has been described as having an unhealthy relationship with world flags, geography and in particular, nation shapes. He is passionate about fairness, justice, corporate accountability, and humanity in business. Simon has sat on the Board of the Media and Publishers’ Association of Singapore, was the longest serving President of his sons’ international school community group and is a boardmember of the Australian Chamber of Commerce SME Committee. Simon is an eternal survivor, loves life, loves people’s stories both personal and in business and conducts all his hosting and moderating in a warm, human, energetic and infectiously positive manner.
For testimonials on Simon’s experience and style, please contact him at [email protected]
Norman Lim
Enterprise Account Director, Asia
Smart Communications
Enterprise Account Director, Asia
Smart Communications
Norman Lim is a customer-centric enterprise sales leader with nearly 20 years of experience helping various enterprises including Banking, Insurance and Financial Services achieve meaningful business outcomes. As Enterprise Account Director at Smart Communications, he partners closely with clients to deliver tailored, innovative solutions that drive efficiency, growth, and long-term value. Norman is passionate about building trusted relationships and consistently delivers exceptional results by aligning customer needs with strategic opportunities.
Agenda
AGENDA
*Subject to change
12:00 PM - 12:25 PM: Guests arrival and networking
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12:25 PM - 12:30 PM: Welcome remarks
- Simon Hyett, Host and Moderator, Contributing Editor, Asian Banking & Finance
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12:30 PM – 12:40 PM: Speaking Session 1
- Norman Lim, Account Director, Smart Communications
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12:40 PM – 12:55 PM: Speaking Session 2
- TBC
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12:55 PM – 1:55 PM: Roundtable discussion
- Simon Hyett, Host and Moderator, Contributing Editor, Asian Banking & Finance
- Norman Lim, Account Director, Smart Communications
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1:55 PM – 2:00 PM: Closing Remarks, Conclusion
- Simon Hyett, Host and Moderator, Contributing Editor, Asian Banking & Finance
- Norman Lim, Account Director, Smart Communications
For inquiries, reach us at
For more details, contact:
Asian Banking & Finance Events Team
+65 31581386
Speakers & Panelists
Simon Hyett
Contributing Editor
Asian Banking & Finance
(Host & Moderator)
Contributing Editor
Asian Banking & Finance
(Host & Moderator)
Simon is a highly experienced and well-regarded corporate host, moderator, commentator, business editor and narrowcaster. Having been in Singapore nearly 24 years, Simon has hosted hundreds of business events and travelled widely to present addresses, chair industry panels and produce events. Simon has a long history in business editing, covering myriad industry sectors including banking and finance, human resources, healthcare, luxury, retail, power and energy and ESG. He has held roles Group Editor, Managing Editor and General Manager for several business publishers (including now leading client The Charlton Media Group) before establishing his own communications practice Simon Hyett Media (formerly BOTR Communications) well over a decade ago.
Simon is a qualified lawyer, professional musician, entrepreneur and father to two fantastic teenage sons. He has been described as having an unhealthy relationship with world flags, geography and in particular, nation shapes. He is passionate about fairness, justice, corporate accountability, and humanity in business. Simon has sat on the Board of the Media and Publishers’ Association of Singapore, was the longest serving President of his sons’ international school community group and is a boardmember of the Australian Chamber of Commerce SME Committee. Simon is an eternal survivor, loves life, loves people’s stories both personal and in business and conducts all his hosting and moderating in a warm, human, energetic and infectiously positive manner.
For testimonials on Simon’s experience and style, please contact him at [email protected]
Norman Lim
Enterprise Account Director, Asia
Smart Communications
Enterprise Account Director, Asia
Smart Communications
Norman Lim is a customer-centric enterprise sales leader with nearly 20 years of experience helping various enterprises including Banking, Insurance and Financial Services achieve meaningful business outcomes. As Enterprise Account Director at Smart Communications, he partners closely with clients to deliver tailored, innovative solutions that drive efficiency, growth, and long-term value. Norman is passionate about building trusted relationships and consistently delivers exceptional results by aligning customer needs with strategic opportunities.