From Compliance to Personalisation: Advancing Banking & Financial Services Experience

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From Compliance to Personalisation: Advancing Banking & Financial Services Experience

February 26, 2026 | 12:00 PM to 2:00 PM SGT | The Fullerton Bay Hotel Singapore

Overview From Compliance to Personalisation: Advancing Banking & Financial Services Experience

This topic will explore how banks and financial services organisations can leverage Smart Communications to deliver seamless, compliant, and personalised experiences at scale. We’ll discuss strategies for integrating communication creation, workflow orchestration, and archiving while maintaining regulatory adherence. Building on insights from the 2026 Trends Report, the discussion will highlight why AI-ready data and incremental modernisation are critical for success—enabling institutions to unlock personalisation, accelerate digital transformation, and meet evolving compliance requirements.

Event Day:
Feb 26, 2026

In this executive roundtable we'll talk about:

  • Establish AI-Ready Data Foundations: 

    Learn why trusted, clean data is essential for scaling personalisation and AI-driven workflows—and how to achieve it through omnichannel data capture and intelligent archiving.

     

  • Modernise Incrementally, Not Disruptively: 

    Explore API-led strategies to layer modern capabilities onto legacy systems, reducing risk while accelerating transformation.
     

  • Balance Compliance with Innovation: 

    Understand how to embed auditability, provenance, and regulatory intelligence into every communication without slowing down customer engagement.

     

  • Deliver Personalisation at Scale: 

    See how integrated ecosystems and orchestration tools enable banks to create frictionless, customer-centric experiences across channels.
     

Speakers & Panelists

Simon Hyett

Simon Hyett

Contributing Editor
Asian Banking & Finance
(Host & Moderator)

Norman Lim

Norman Lim

Enterprise Account Director, Asia
Smart Communications 

Agenda

AGENDA

*Subject to change

12:00 PM - 12:25 PM: Guests arrival and networking

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12:25 PM - 12:30 PM: Welcome remarks

  • Simon Hyett, Host and Moderator, Contributing Editor, Asian Banking & Finance

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12:30 PM – 12:40 PM: Speaking Session 1 

  • Norman Lim, Account Director, Smart Communications

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12:40 PM – 12:55 PM: Speaking Session 2 

  • TBC

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12:55 PM – 1:55 PM: Roundtable discussion

  • Simon Hyett, Host and Moderator, Contributing Editor, Asian Banking & Finance
  • Norman Lim, Account Director, Smart Communications

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1:55 PM – 2:00 PM: Closing Remarks, Conclusion

  • Simon Hyett, Host and Moderator, Contributing Editor, Asian Banking & Finance
  • Norman Lim, Account Director, Smart Communications

For inquiries, reach us at

For more details, contact:

Asian Banking & Finance Events Team

+65 31581386

[email protected]

Speakers & Panelists

Simon Hyett

Simon Hyett

Contributing Editor
Asian Banking & Finance
(Host & Moderator)

Norman Lim

Norman Lim

Enterprise Account Director, Asia
Smart Communications