Driving Digital Payments Growths Through Seamless Digital Experiences
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Driving Digital Payments Growths Through Seamless Digital Experiences
OVERVIEW
Today, the tremendous opportunity and potential presented by the digital native customers, fueled by the rapid pace of adoption of various digital banking technologies by both private sectors businesses and governments are key drivers for banks to acknowledge and capture. Banks are aligning their digital strategy to provide a seamless and secure digital experience for their customers.
With seemingly endless digital solutions that banks could leverage on, which direction should banks take their first step towards creating a digital strategy that would capture new and old customers alike?
In partnership with Asian Banking & Finance, digital payments solutions firm Outseer will be holding a roundtable discussion titled Driving Digital Payments Growths Through Seamless Digital Experiences to talk about the challenges in digital transformation and how innovative payment models embedded in the digital journey help ease friction associated with online banking.
In this session, we will discuss:
TOPICS
- The challenges of banking digital transformations.
- New innovative payment models as part of a broader digital transformation strategy.
- Addressing digital savvy customer requirements for and fraud risks associated.
TOPICS
- How 3-D Secure should be deployed as a key tool for fighting digital payments fraud.
- Strategy to attain the right balance between customer experience and security.
- Protecting customers from phishing and malware attacks.
Speakers and Panelists
Ramesh Nagarajan
Lead, Payments Security, APJ
Outseer, an RSA Company
Lead, Payments Security, APJ
Outseer, an RSA Company
Ramesh has over 24 years industry experience with a mix of sales and technology background. Ramesh is driven by an entrepreneurial mindset, having founded two companies and being part of an advisory team for many U.S start-ups that were looking to grow their install base in the APJ region. Previously he has spent many years working for Fujitsu, Oracle, Sun Microsystems, Silicon Graphics in sales, engineering and product management roles based out of the U.S as well in Australia. Ramesh is passionate about new innovations in technology and its ability to deliver meaningful and positive outcomes to the society.
Gary Lau
Executive Director and Head, Digital Services and Open Banking
Standard Chartered Bank (Hong Kong) Limited
Executive Director and Head, Digital Services and Open Banking
Standard Chartered Bank (Hong Kong) Limited
With extensive experience in the banking sector, Gary holds a deep passion for digital innovation, and strongly believes in the power of digital technology to transform the way consumers think and interact with banking. Gary is leading the retail digital payments agenda within Standard Chartered Hong Kong and currently serving as the chairman of the Hong Kong Association of Banks Payment Workgroup.
John Wong
Managing Director, Head of Global Liquidity and Cash Management
Hang Seng Bank Limited
Managing Director, Head of Global Liquidity and Cash Management
Hang Seng Bank Limited
John is currently responsible for Hang Seng wholesale banking cash management business and strategy with coverage across sales, product management, digital banking channel development and client implementation. He has thorough knowledge and solid
experience on commercial banking.
John is a solid commercial banking executive with proven track
record in delivering exceptional strong and sustainable business
result. He possesses over 30 years of banking experience and
specialized on transaction banking. Prior to joining Hang Seng Bank in 2015, John spent 25 years with Standard Chartered Hong Kong and China. He has successful career span in leading business transformation and managing changes effectively.
John has strong leadership and has Asia Pacific working experience in Hong Kong, China and a few APR countries. He got multi-cultural appreciation in working with people of different nationalities and background.
Erika Dizon
First Vice President, Fintech Business Group Head
UnionBank
First Vice President, Fintech Business Group Head
UnionBank
Erika has been in the banking and finance industry for over a decade holding various posts in both Manila and Hong Kong for Citibank, the French investment bank CA, and currently Union Bank of the Philippines as Head of its Fintech Business Group. She is a SEC-certified Trader and prior to joining the Fintech team, has had vast experience in Finance specifically in the field of Debt and Capital Markets, FX Sales Trading, Derivative Structuring and Corporate Banking and Investment Banking.
Erika might also be a familiar face as she was a News Anchor for Bloomberg Philippines and hosted the headlines for some of its daily business news programs.She graduated with special mention from Ateneo de Manila University with a degree in Management and a minor in International Business. Erika also took further studies in Oxford University’s Saïd Business School under their Fintech Program.
Abhishek Kapoor
Senior Vice President & Regional Lead, Global Liquidity and Cash Management
HSBC
Senior Vice President & Regional Lead, Global Liquidity and Cash Management
HSBC
Abhishek Kapoor is Senior Vice President & Regional Lead within the Global Liquidity & Cash Management business for HSBC in Asia. His role is focused on continuously creating harmony between effective product & client solutioning, risk management and end – end digital client experiences, driving revenue growth for both clients and his organization. He brings 15+ years of experience across Asia, United Kingdom, Middle East and the United States having worked in a wide range of roles within the organization
John Howard Medina
Chief Operating Officer
Philippine Bank of Communications
Chief Operating Officer
Philippine Bank of Communications
John is the Chief Operating Officer of the Philippine Bank of Communications. He has over 25 years of experience driving innovation, change and digital transformation for financial services in different countries.
He was a pioneer in digital transformation in the late nineties when he helped reengineer the Asia-Pacific operations of one of the largest multinational banks. He subsequently established
a private consulting firm in the United States, helping design new digital business initiatives for financial institutions and fintechs.
Prior to joining PBCOM, John was the Head of Global Operations, Technology and Credit for the Philippine National Bank. He was also the Integration Director, who oversaw the merger of PNB with Allied Banking Corporation in 2013. Mr. Medina also worked at Union Bank of the Philippines where he conceptualized and implemented digital banking products and services.
Mr. Medina has a Bachelor of Science in Industrial Engineering from the University of the Philippines and an MBA from the Shidler College of Business at the University of Hawai’i at Manoa. He was an East-West Center Degree Fellow and attended graduate programs at the Handelshøjskolen I Århus (The Aarhus School of Business), Pacific Asian Management Institute and the European Summer School for Advanced Management for additional graduate studies.
Agenda
09:00 - 09:05 AM (SGT) - Welcome remarks & Introduction
Simon Hyett, Host and Moderator, Contributing Editor, Asian Banking & Finance
--------------------------------------------------
09:05 - 09:15 AM (SGT) - Speaking Session
Ramesh Nagarajan, Lead, Payments Security, APJ, Outseer, an RSA Company
--------------------------------------------------
09:15 - 09:25 AM (SGT) - Speaking Session
Abishek Kapoor, Senior Vice President & Regional Lead, Global Liquidity and Cash Management, HSBC
--------------------------------------------------
09:25 - 10:10 AM (SGT) - Panel Discussion and Q & A Session
- Simon Hyett, Host and Moderator, Contributing Editor, Asian Banking & Finance
- Ramesh Nagarajan, Lead, Payments Security, APJ, Outseer, an RSA Company
- Gary Lau, Executive Director and Head, Digital Services and Open Banking, Standard Chartered Bank (Hong Kong) Limited
- John Wong, Managing Director, Head of Global Liquidity and Cash Management, Hang Seng Bank Limited
- Erika Dizon, First Vice President, Fintech Business Group Head, UnionBank
- John Howard Medina, Chief Operating Officer, Philippine Bank of Communications
- Abishek Kapoor, Senior Vice President & Regional Lead, Global Liquidity and Cash Management, HSBC
--------------------------------------------------
10:10- 10:15 AM (SGT) - Closing Remarks
- Ramesh Nagarajan, Lead, Payments Security, APJ, Outseer, an RSA Company
- Simon Hyett, Host and Moderator, Contributing Editor, Asian Banking & Finance
Contact Us
For more details, contact:
Asian Banking & Finance Events Team
+65 31581386
Speakers and Panelists
Ramesh Nagarajan
Lead, Payments Security, APJ
Outseer, an RSA Company
Lead, Payments Security, APJ
Outseer, an RSA Company
Ramesh has over 24 years industry experience with a mix of sales and technology background. Ramesh is driven by an entrepreneurial mindset, having founded two companies and being part of an advisory team for many U.S start-ups that were looking to grow their install base in the APJ region. Previously he has spent many years working for Fujitsu, Oracle, Sun Microsystems, Silicon Graphics in sales, engineering and product management roles based out of the U.S as well in Australia. Ramesh is passionate about new innovations in technology and its ability to deliver meaningful and positive outcomes to the society.
Gary Lau
Executive Director and Head, Digital Services and Open Banking
Standard Chartered Bank (Hong Kong) Limited
Executive Director and Head, Digital Services and Open Banking
Standard Chartered Bank (Hong Kong) Limited
With extensive experience in the banking sector, Gary holds a deep passion for digital innovation, and strongly believes in the power of digital technology to transform the way consumers think and interact with banking. Gary is leading the retail digital payments agenda within Standard Chartered Hong Kong and currently serving as the chairman of the Hong Kong Association of Banks Payment Workgroup.
John Wong
Managing Director, Head of Global Liquidity and Cash Management
Hang Seng Bank Limited
Managing Director, Head of Global Liquidity and Cash Management
Hang Seng Bank Limited
John is currently responsible for Hang Seng wholesale banking cash management business and strategy with coverage across sales, product management, digital banking channel development and client implementation. He has thorough knowledge and solid
experience on commercial banking.
John is a solid commercial banking executive with proven track
record in delivering exceptional strong and sustainable business
result. He possesses over 30 years of banking experience and
specialized on transaction banking. Prior to joining Hang Seng Bank in 2015, John spent 25 years with Standard Chartered Hong Kong and China. He has successful career span in leading business transformation and managing changes effectively.
John has strong leadership and has Asia Pacific working experience in Hong Kong, China and a few APR countries. He got multi-cultural appreciation in working with people of different nationalities and background.
Erika Dizon
First Vice President, Fintech Business Group Head
UnionBank
First Vice President, Fintech Business Group Head
UnionBank
Erika has been in the banking and finance industry for over a decade holding various posts in both Manila and Hong Kong for Citibank, the French investment bank CA, and currently Union Bank of the Philippines as Head of its Fintech Business Group. She is a SEC-certified Trader and prior to joining the Fintech team, has had vast experience in Finance specifically in the field of Debt and Capital Markets, FX Sales Trading, Derivative Structuring and Corporate Banking and Investment Banking.
Erika might also be a familiar face as she was a News Anchor for Bloomberg Philippines and hosted the headlines for some of its daily business news programs.She graduated with special mention from Ateneo de Manila University with a degree in Management and a minor in International Business. Erika also took further studies in Oxford University’s Saïd Business School under their Fintech Program.
Abhishek Kapoor
Senior Vice President & Regional Lead, Global Liquidity and Cash Management
HSBC
Senior Vice President & Regional Lead, Global Liquidity and Cash Management
HSBC
Abhishek Kapoor is Senior Vice President & Regional Lead within the Global Liquidity & Cash Management business for HSBC in Asia. His role is focused on continuously creating harmony between effective product & client solutioning, risk management and end – end digital client experiences, driving revenue growth for both clients and his organization. He brings 15+ years of experience across Asia, United Kingdom, Middle East and the United States having worked in a wide range of roles within the organization
John Howard Medina
Chief Operating Officer
Philippine Bank of Communications
Chief Operating Officer
Philippine Bank of Communications
John is the Chief Operating Officer of the Philippine Bank of Communications. He has over 25 years of experience driving innovation, change and digital transformation for financial services in different countries.
He was a pioneer in digital transformation in the late nineties when he helped reengineer the Asia-Pacific operations of one of the largest multinational banks. He subsequently established
a private consulting firm in the United States, helping design new digital business initiatives for financial institutions and fintechs.
Prior to joining PBCOM, John was the Head of Global Operations, Technology and Credit for the Philippine National Bank. He was also the Integration Director, who oversaw the merger of PNB with Allied Banking Corporation in 2013. Mr. Medina also worked at Union Bank of the Philippines where he conceptualized and implemented digital banking products and services.
Mr. Medina has a Bachelor of Science in Industrial Engineering from the University of the Philippines and an MBA from the Shidler College of Business at the University of Hawai’i at Manoa. He was an East-West Center Degree Fellow and attended graduate programs at the Handelshøjskolen I Århus (The Aarhus School of Business), Pacific Asian Management Institute and the European Summer School for Advanced Management for additional graduate studies.
Gallery
Driving Digital Payments Growths Through Seamless Digital Experiences | 19 May 2022
HSBC, Standard Chartered Bank, UnionBank and many more gathered to discuss the importance for the industry to be involve with the digital transformations evolving to fight fraud attacks.
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