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RETAIL BANKING | Staff Reporter, Hong Kong
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Hang Seng Bank's mobile branch goes to remote areas

It provides general banking services to public housing residents.

Hang Seng Bank’s new mobile branch, which is launched in December 2017, has started making rounds in three public housing estates in remote areas to access banking services.

The mobile branch is stationed at Kai Ching Estate in Kai Tak, On Tat Estate in Kwun Tong and Hung Fuk Estate in Yuen Long on Mondays, Wednesdays and Fridays respectively. Two members of service staff are stationed at the mobile branch to provide banking services such as account opening, cash deposit and withdrawal, transfer of funds, cheque deposit, and Hong Kong dollar-renminbi currency exchange. Hang Seng will also provide automated banking services near the service locations of the mobile branch, with ATMs at Kai Ching Estate and On Tat Estate already in operation.

Hang Seng Bank vice-chairman and chief executive Louisa Cheang said, “Hang Seng strives to provide customers with convenient banking services through a comprehensive range of service channels. We are delighted to have opened our first Mobile Branch, which enables us to better serve the basic banking needs of the local community in remote areas and further promote financial inclusion.”

Arrangements are underway to extend mobile branch services to two additional public housing estates.
 

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