CommBank establishes tech hub in Seattle

The first cohort focuses on learning to fast track adoption of agentic AI and gen AI solutions.

The Commonwealth Bank of Australia (CBA or CommBank) has opened a tech hub in Seattle, Washington, USA with the aim of advancing its tech leadership and customer experience.

The bank aims to deliver “outstanding customer experiences by equipping teams with the cutting-edge skills needed to stay ahead,” according to a press statement.

The first cohort of CommBank technologists currently at the Seattle Tech Hub are focused on learning to fast-track adoption of Agentic AI and Gen AI powered solutions to help small business banking customers manage their finances and run their businesses.

The current cohort will also explore modernising testing to respond to customer feedback faster, CBA said.

CommBank’s Group Executive Technology Gavin Munroe says the Tech Hub will give the bank’s technologists a leading global advantage and enable the delivery of world-class digital experiences for customers at a safer and faster pace.

“The Seattle Tech Hub is part of our focus on fast-tracking how we're using new technologies like Agentic AI, while creating an environment where technologists can continue to grow, learn and develop their career,” says Munroe.

CBA technology teams will have the opportunity to take part in a three-week exchange within the Seattle tech precinct, where they will participate in collaborative learning opportunities together with global technology leaders such as Amazon Web Services, Anthropic, H2O and Microsoft to deliver technology-led customer experiences.

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