Artificial Intelligence

How Citi Wealth uses AI for insights to support, not replace advisors

Research shows that 70% of wealth managers believe AI enhances.

Why banks see AI as a shift from product selling to service

There has been a notable 80% reduction in contact centre handling times. 

AI agents shift financial services from infrastructure to impact

Almost all institutions now use AI to boost efficiency and customer experience.

Security Bank modernises core systems to meet digital demand

The bank is investing in AI, cloud, and omnichannel platforms to future-proof its operations.

CommBank deploys AI-powered bots to fight scams

The bots engage scammers, gather intelligence, and disrupt scam operations, it said.

BofA’s AI virtual assistant Erica halves IT service desk calls

It plans to incorporate gen AI in Erica for coding assistance and report synthesis.

CommBank establishes tech hub in Seattle

The first cohort focuses on learning to fast track adoption of agentic AI and gen AI solutions.

AI needs better explainability to build decision-makers’ trust

Transparency and collaboration are key to meaningful AI adoption.

Philippine banks and insurers called to pursue human-centred AI adoption

AI adoption should be centered on financial inclusion, customer experience, and personalisation.

Banks should use the right AI for the job

The proper solutions improve operations at a cost-effective price. 

Mastercard rolls-out network-level AI-powered solution against financial crime

Together with BancNet, it has already onboarded 36 Philippine banks.

Navigating the Future: Banking Supervision and Risk Management in Asia in 2025

Global conflicts, climate risk disclosures, and AI influence will shape Asia's financial sector over the next 12 months.

DBS, IMDA future-proof SMEs with Spark GenAI

The bank plans to engage 50,000 businesses over the next two years.

Cross-Border transactions complicate AML compliance for businesses

AI tools used to streamline AML processes and reduce false positives.  

AI drives 1500% growth in deepfake fraud across APAC

Sumsub integrates AI tools to combat deepfake threats and fraud networks.