Artificial Intelligence
BofA’s AI virtual assistant Erica halves IT service desk calls
BofA’s AI virtual assistant Erica halves IT service desk calls
It plans to incorporate gen AI in Erica for coding assistance and report synthesis.
CommBank establishes tech hub in Seattle
The first cohort focuses on learning to fast track adoption of agentic AI and gen AI solutions.
AI needs better explainability to build decision-makers’ trust
Transparency and collaboration are key to meaningful AI adoption.
Philippine banks and insurers called to pursue human-centred AI adoption
AI adoption should be centered on financial inclusion, customer experience, and personalisation.
Banks should use the right AI for the job
The proper solutions improve operations at a cost-effective price.
Mastercard rolls-out network-level AI-powered solution against financial crime
Together with BancNet, it has already onboarded 36 Philippine banks.
Navigating the Future: Banking Supervision and Risk Management in Asia in 2025
Global conflicts, climate risk disclosures, and AI influence will shape Asia's financial sector over the next 12 months.
DBS, IMDA future-proof SMEs with Spark GenAI
The bank plans to engage 50,000 businesses over the next two years.
Cross-Border transactions complicate AML compliance for businesses
AI tools used to streamline AML processes and reduce false positives.
AI drives 1500% growth in deepfake fraud across APAC
Sumsub integrates AI tools to combat deepfake threats and fraud networks.
Hong Leong Bank blends digital innovation with human touch
Digital-first transformation used to meet modern customer demands.
Mobile banking threats grow with advanced AI tactics
AI powers mobile banking defence against rising cyber threats.
Poor preparation hinders AI’s potential in financial services
Readiness and governance are the key to success in AI adoption.
GienTech targets AI-driven banking solutions amidst rising demand
GienTech responds to surging demand for secure, AI-based tech in finance.
Bpifrance embraces selective approach to Gen AI adoption
Banks advised to be cautious in approaching generative AI investments.
AI and data uplift drive Prudential’s tech strategy
Cloud, AI, and data are driving Prudential’s tech-led evolution.
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Event News
Nearly 8 in 10 MSMEs still face barriers to accessing loans, an expert said.
Commentary
Why high capital levels are a double-edged sword for Singapore banks