Commentary

Seamless customer service in the banking & finance industry

Banks actively seek new technology solutions to further improve market share, customer service and operational efficiency.

Seamless customer service in the banking & finance industry

Banks actively seek new technology solutions to further improve market share, customer service and operational efficiency.

Asia prime services – A battle worth fighting?

Key dynamics at play within the Asian prime services landscape.

ECB’s LTRO program

When you create a loan program to save the EU banks and make its participation voluntary, every one of those 523 banks that participates is basically admitting that they have a problem.

How to close the budget gap before it’s too late

A key role of the finance team in any commercial organisation is to co-ordinate the annual budgeting or fiscal planning process and then to provide regular updates on progress towards the attainment of that plan.

Which way is the wind blowing for Asian CFOs?

Let’s face it: those developed economies, that once were the ones spinning the globe including Japan, are currently fire-fighting their daily affairs of debt crisis, unemployment and so on. Emerging markets like South America, China, India and Indonesia are now taking the lead with unprecedented growth surge.

Is outsourcing still relevant for banks?

It all started in the 1980s when Outsourcing first come into sight in the IT industry. This was the time when companies acknowledged the benefits of having IT service partners in development of complex systems, and improved the way that a business process or service is managed. It paved the way for advent of a new genre of business approach, termed “Outsourcing” and in today’s world it has become an entity, important at that, enhancing every business system.

Islamic banks in Asia, and their differences with their GCC counterparts

The Islamic banking sector is one of the fastest growing segments in global banking, growing at an estimated 15-20% p.a.

The long march of the Renminbi

Over the last few months, investors have frequently expressed to me their concerns about the change of leadership in Beijing likely to take place in the autumn of this year and what that might mean for the pace of reform in China’s economy and markets.

To RFP or not to RFP

IBS has recently come out with its Sales League Tables for the year ended December 2011. The analysis has shown that IT vendors concentrating on the APAC market have moved up significantly.

Specialist business models for asset managers

Although asset management is considered the most consistently profitable business in financial services, there has been extreme volatility in the degree to which individual firms capture profits.

The key to driving cost efficiencies in Asian banks

With the outlook of slow growth in the coming years, banks across Asia need to aim for significant structural changes to their cost base. This can be a challenge, however there are lessons from the experiences of other industries such as the European postal industry for example.

Governance Risk and Compliance (GRC) – Appreciating the enigma around it

It was a financial services seminar with the agenda focused on recognising the triggers for the current financial environment. On the aside were two senior bankers who were not too comfortable that the previous session speaker tried to impress that banks were not having an adequate governance process inspite of the existence of an appropriate risk and compliance management system.

Possible consequences of letting Chinese banks buy time

The Financial Times and other media outlets reported yesterday that the Chinese authorities plan to “instruct” banks to roll over their credits to local governments. If confirmed, such a move would both ease the debt burden on local governments and prevent a possible wave of defaults on bank balance sheets as these loans come due over the next 1-3 years (banks have been forbidden from rolling over or extending new loans to local governments). The policy would not be a complete surprise, as the CBRC hinted last October that a move of this kind was under consideration. According to such reports, banks may extend the maturity of their loans by up to four years. We estimate that outstanding local government debt amounts to RMB 14.7 trillion, of which one-fifth may come due this year (based on figures reported by the National Accounting Office), and the remainder through 2014.

Automating the investment funds landscape in Asia

Across Asia, investment fund transaction processing methods and distribution models differ markedly. The reason is that domestic investment fund markets have matured according to individual market needs.

AIJ investors advisors: made (off) in Japan

The unfolding scandal in Tokyo involving pension investment management firm AIJ Investment Advisors Co. is depressingly predictable.

How foreign investments in Indonesia continue to grow

BKPM (Indonesia Investment Coordination Board) expects foreign investments to grow to USD 19,2 billion in 2012 from USD 18,7 billion.

3 successful branch strategies

The banking community of the Asia Pacific region continues to impress with its commitment to the branch.