Chong-Win Lee

Chong-Win Lee is the Director of Avaya Contact Center Solutions across Asia Pacific and is based in Singapore. He is responsible for the overall strategy, growth and profitability of Avaya’s contact center business in Asia Pacific.

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Thought Leadership Centre

SmartStream launch high performance, AI enabled platform to meet client demands for managing complex data

Harnessing the power of observational learning in data quality processing and management

In Association with

SAP S/4HANA Cloud Public Edition: A modern cloud ERP solution

SAP BTP: The foundation for financial services innovation

In Association with

Most Read

1. Tighter fintech watch likely after Chocolate Finance fallout 2. Singapore banks’ dividends to weather economic and global trade woes 3. UOB widens sustainable financing access for SMEs 4. YouTrip launches MYR wallet and offers free weekend shuttle service 5. Revolut rolls out five new currencies including Chinese Yuan

Resource Center

Shaping the Future of Banking: An Exploration of ASEAN Trends and Transformations

Comarch AI-driven digital solutions enable better, more personalised banking

Banking in a Volatile Economy & Navigating Uncertainty

Bridging The Gap: A Survey On Alternative Financing

Improving API Security in Digital Banking

The financial services world of the future

Re-wiring financial services operations for a bold future

Fraud surveillance in today’s hybrid banking environment

ABF Retail Banking Digital Conference 2021

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Awards

Jul
03

ABF Retail Banking Awards

Jul
03

ABF Wholesale Banking Awards

Jul
08

ABF Fintech Awards

Events

May
13

Asian Banking & Finance and Insurance Asia Summit - Vietnam - May 13, 2025

Jun
26

Asian Banking & Finance and Insurance Asia Summit - Indonesia - June 26, 2025

Sep
25

Asian Banking & Finance and Insurance Asia Summit - Singapore - September 25, 2025

Event News

PH banks and insurers face MSME credit gap, AI fraud, climate risk
PH banks and insurers face MSME credit gap, AI fraud, climate risk
Nearly 8 in 10 MSMEs still face barriers to accessing loans, an expert said.
Philippine banks and insurers called to pursue human-centred AI adoption
Philippine banks and insurers called to pursue human-centred AI adoption
MAS bans credit use for cryptocurrency purchases
Lending & Credit MAS bans credit use for cryptocurrency purchases
Role of modern CIOs: Driving innovation and growth through strategic IT investments
Co-Written / Partner Role of modern CIOs: Driving innovation and growth through strategic IT investments

Videos

Boost Bank targets micro SMEs amidst regulatory, inclusion pressure

Boost Bank targets micro SMEs amidst regulatory, inclusion pressure

Digital players steal market share from traditional banks

Digital players steal market share from traditional banks

Wealth apps fail meeting investor expectations

Wealth apps fail meeting investor expectations

Rising compliance costs threaten cloud savings for banks

Rising compliance costs threaten cloud savings for banks

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Real Estate Asia
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Manufacturing Asia
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Insurance Asia
Asian Business Review
Asian Business Review
Asian Power
Asian Power
Healthcare Asia Magazine
Healthcare Asia Magazine

Commentary

Economy

Why high capital levels are a double-edged sword for Singapore banks