Chong-Win Lee

Chong-Win Lee is the Director of Avaya Contact Center Solutions across Asia Pacific and is based in Singapore. He is responsible for the overall strategy, growth and profitability of Avaya’s contact center business in Asia Pacific.

Contact Information:
Website: View
LinkedIn: View
All Posts:
Back to contributors.
Join the community

Thought Leadership Centre

SAP S/4HANA Cloud Public Edition: A modern cloud ERP solution

SAP BTP: The foundation for financial services innovation

In Association with

Most Read

1. Why Thai finance firms push AI as human oversight limits automation 2. Bank of Singapore reshuffles advisory team amidst UHNW focus 3. Banks waste AI spending without workflow redesign as only 10% see gains 4. Why banks must become gatekeepers or accept commodity status 5. DBS Bank taps Ascenda to boost rewards competition

Resource Center

Navigate the great inflection point: How Corporate and Investment bankers can rise to meet new pressures and new players

The APAC Lending Paradox: Why strategy is clear, but execution is everything

Shaping the Future of Banking: An Exploration of ASEAN Trends and Transformations

Comarch AI-driven digital solutions enable better, more personalised banking

Banking in a Volatile Economy & Navigating Uncertainty

Bridging The Gap: A Survey On Alternative Financing

Print Issue

Read Here
Advertise
Sign Up

Awards

Jul
02

ABF Retail Banking Awards

Jul
02

ABF Wholesale Banking Awards

Events

May
13

Asian Banking & Finance and Insurance Asia Summit - Indonesia - May 13, 2026

Jul
01

Asian Banking & Finance and Insurance Asia Summit - Singapore - July 1, 2026

Nov
05

Asian Banking & Finance and Insurance Asia Summit - Hong Kong - November 5, 2026

Event News

Thai financial institutions put price on bad strategy
Thai financial institutions put price on bad strategy
From insurance to lending, the winners are those doing "less but gaining more" by prioritizing risk-adjusted returns over market share.
Banks must address fraud and usability gaps to unlock AI trust
Banks must address fraud and usability gaps to unlock AI trust
Southeast Asian banks lose funding efficiency as pricing remains fragmented
Southeast Asian banks lose funding efficiency as pricing remains fragmented
Why Thai finance firms push AI as human oversight limits automation
Why Thai finance firms push AI as human oversight limits automation

Videos

Fragmented rules and AI push banks to overhaul controls

Fragmented rules and AI push banks to overhaul controls

Wealth managers shift toward portfolio advice

Wealth managers shift toward portfolio advice

Philippine agriculture needs productivity-led reforms

Philippine agriculture needs productivity-led reforms

Banks strengthen cyber resilience through integration

Banks strengthen cyber resilience through integration

View more videos

Partner Sites

Retail Asia
Retail Asia
Hong Kong Business
Hong Kong Business
Singapore Business Review
Singapore Business Review
Insurance Asia
Insurance Asia
Asian Business Review
Asian Business Review
Asian Power
Asian Power
Healthcare Asia Magazine
Healthcare Asia Magazine
Real Estate Asia
Real Estate Asia

Commentary

Financial Technology

Perth is emerging as an unlikely testbed for the future of global finance

Cards & Payments

Buy now, worry later: The hidden cost of BNPL

Financial Technology

Why most banks are struggling with AI, and what the smart ones are doing differently