Improved economics, personalised customer experience, and enhanced employee engagement are keys to sustainability.
Gwendolyn Lim, a founding member of Bain Southeast Asia’s financial services practice, currently leads the company’s customer strategy & marketing practice which covers how firms can identify, engage, and retain their most loyal customers. She has been in management consulting for over 15 years, with extensive experience across the Asia Pacific and the US. She has also worked in leading financial hubs like New York, Hong Kong and Shanghai.
In an interview with Asian Banking & Finance, Lim gives us a preview to her upcoming session at this year’s Retail Banking Forum in Kuala Lumpur.
What were the previous experiences and positions you've held that contributed to who you are as a banker/expert today?
My work has stretched across multinational corporation (MNC), regional and local banking champions, and I have also worked with investment firms, which are significant shareholders in banks. For the past few years, I have focused on how to help banks engage in transformations in their retail and corporate divisions in the face of rapidly evolving customer expectations, regulatory changes, digital innovations and the rise of new and traditional competitors.
What are the key business philosophies of future-ready banks?
Can you give us a glimpse of what you will share at the ABF Retail Banking Forum?
The 2019 Retail Banking Forum - Roadshow Series will take place on 2, 8, 14 and 16 May in Manila, Jakarta, Kuala Lumpur and Bangkok. To learn more about the event, click here. To register, click here. For inquiries, you may contact Andrea at firstname.lastname@example.org or at +65 3158 1386 ext 212.
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