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Bank of the Future

Secret Sauce for the Banking Industry

Secret Sauce for the Banking Industry

According to Singapore’s largest bank DBS, the volume of cash deposits and withdrawals fell by an unprecedented 11% in the first 3 months of 2020, a 6% fall from where the figure had been since 2017. Coupled with extraordinary growth in the adoption of e-payments, it’s safe to say that COVID-19 has altered consumer behaviour—and fast.

Commentary

The bank of the future: How to embrace AI and analytics

Banks must invest in transforming capabilities across all four layers of the integrated capability stack, says McKinsey & Co.

In Focus