Bank of the Future
Secret Sauce for the Banking Industry
According to Singapore’s largest bank DBS, the volume of cash deposits and withdrawals fell by an unprecedented 11% in the first 3 months of 2020, a 6% fall from where the figure had been since 2017. Coupled with extraordinary growth in the adoption of e-payments, it’s safe to say that COVID-19 has altered consumer behaviour—and fast.
Secret Sauce for the Banking Industry
According to Singapore’s largest bank DBS, the volume of cash deposits and withdrawals fell by an unprecedented 11% in the first 3 months of 2020, a 6% fall from where the figure had been since 2017. Coupled with extraordinary growth in the adoption of e-payments, it’s safe to say that COVID-19 has altered consumer behaviour—and fast.
The bank of the future: How to embrace AI and analytics
Banks must invest in transforming capabilities across all four layers of the integrated capability stack, says McKinsey & Co.
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Companies must be transparent and fair to maintain trust and mitigate reputational risks.
Companies must be transparent and fair to maintain trust and mitigate reputational risks.
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