Customer Satisfaction in Banking
Citibank named top bank in Singapore customer experience study
Citibank named top bank in Singapore customer experience study
Its net promoter score rose 35% in 2021 from end-2020.
Thought Leadership Centre
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1. MAS cracks down on influencers promoting financial products 2. OCBC to enable scan and pay on all China merchant QRs by Q1 2026 3. MAS expands Ripple’s scope of payment activities in Singapore 4. DANA Indonesia launches verified digital wallet for teens 5. HitPay and Visa to expand Philippine SMEs’ payment acceptanceResource Center
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Jul
02
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Asian Banking & Finance Fintech Awards 2025 Winner: Bhagavi Sridharan of Aditya Birla Capital Digital
Bhagavi Sridharan explains how the ABCD app offers a seamless, unified experience across diverse financial products.
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Fighting fraud in the digital banking age