Commonwealth Bank launches AI chatbot named Ceba

Ceba will assist customers with more than 200 banking tasks.

Commonwealth Bank of Australia has launched its AI chatbot named Ceba to assist customers with more than 200 banking tasks such as activating their card, checking account balance, making payments, or getting cardless cash.

Ceba will be available 24 hours a day to more than 6.2 million NetBank and CommBank app customers in the coming weeks and can recognise approximately 60,000 different ways how customers ask. Eventually, Ceba will also be able to tell customers what they are spending their money on.

Commonwealth Bank executive general manager digital, Pete Steel, said, “What’s exciting about Ceba is that it will be able to do the banking for our customers rather than just provide instructions on how to do it. As our customers increasingly transact online, we have continued to develop additional channels to respond to their preferences, and still be able to provide valuable and personalised banking experiences.”

Ceba is also designed to provide a seamless end-to-end experience if a customer needs to speak to a person, such as reporting fraud or applying for a product.