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FSIs struggle to meet rising consumer expectations on finance
FSIs struggle to meet rising consumer expectations on finance
Consumers demand more personalised financial wellness solutions, pushing FSIs to enhance automation.
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1. Hang Seng unveils MTR Jordan Station Retail Banking Centre 2. HSBC, Allianz Life launch wealth growth and life protection plan in Malaysia 3. OCBC, Ant Int’t to deliver embedded financial services to Indonesian SMEs 4. Citi nabs BofA banker to lead Chinese banking operations 5. Visa launches AI-powered commerce initiativeResource Center
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BCG’s Tushar Agarwal emphasises that transformation relies on mobilising people and understanding their motivations
He highlights the importance of cultural context, workforce mobilisation, and data-driven strategies in financial sector innovation.
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Young Malaysians, big money mistakes: What’s going wrong with Islamic financial behaviour?