Customer Experience in Banking
APAC consumers demand personalised financial wellness tools
APAC consumers demand personalised financial wellness tools
Banks must rebuild one-to-one relationships digitally.
Westpac mobile app rated best in Australia by Forrester
Actionable recommendations and prompts to avoid fees helped propel it to the top spot.
Thought Leadership Centre
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1. DBS gains approval to act as RMB clearing bank in China 2. Hong Kong banks race to hire AI-ready talent as skill gap widens 3. Indonesia's Superbank raises $167.06m in IPO 4. Singapore big three banks to sustain strong dividends in 2026: report 5. Banks shift deposit strategy from rates to relationshipsResource Center
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Asian Banking & Finance Fintech Awards 2025 Winner: Bhagavi Sridharan of Aditya Birla Capital Digital
Bhagavi Sridharan explains how the ABCD app offers a seamless, unified experience across diverse financial products.
Commentary
Why APAC banks must rethink their approach to the cost reduction challenge
Thailand backs major conglomerates for digital banks but risks stifling innovation