Stacy is available on mobile app and in StanChart's website.
Standard Chartered Bank in Hong Kong.has tapped Kasisto, creators of KAI Banking, to create its AI virtual assistant.
Named Stacy, it is trained to converse with Standard Chartered’s customers in Cantonese and English on the bank’s mobile app and website. With KAI’s ability to power human-like conversations, Stacy is quick, responsive and feels like talking to a human, Kasisto noted.
“We have added another enhancement to clients’ digital experience – Standard Chartered Virtual Assistant – Stacy, making banking simpler, faster and with a human touch,” said Vicky Kong, Managing Director and Head of Retail Banking, Hong Kong, Standard Chartered Bank (Hong Kong) Limited. “Today, Stacy supports hundreds of unique banking questions and hundreds of thousands of ways to understand and solve customers’ queries. It engages with customers about banking offers, branches and ATM locations, as well as nearby dining and retail offers, and provides instantaneous customer support. Stacy is beyond convenient and personal – and the more it interacts with customers, the faster it learns.”
Here’s a sampling of the types of questions the chatbot can answer.
In addition to Standard Chartered Bank, DBS Bank and TD Bank, amongst others, use KAI.
Do you know more about this story? Contact us anonymously through this link.