CommBank accelerates AI adoption with expanded Anthropic partnership

The Australian bank will focus on personalisation and safety.

Commonwealth Bank of Australia (CommBank) has expanded its partnership with Anthropic, an artificial intelligence (AI) company.

CBA plans to leverage Antrhopic’s AI capabilities to accelerate its adoption of AI.

CBA group chief information officer Gavin Munroe highlighted AI’s ability to deliver more personalised and intuitive customer experences, as well as its potential to “reimagine how our customers bank in the future.”

“This partnership is also intended to uplift and unlock AI potential for our engineers, who will have an opportunity to work with Anthropic’s AI experts to explore how we can accelerate how we build the products to serve and protect our customers,” Munroe said.

This includes how we can further protect customers and communities from scams and fraud, he added.

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Commonwealth Bank of Australia

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