Rich heritage meets unparalleled digital capabilities and expertise

Standard Chartered Singapore has driven commerce and prosperity through its unique diversity, and its heritage and values are expressed in its brand promise, here for good.

Standard Chartered Bank in Singapore is part of an international banking group, with a presence in 53 of the world’s most dynamic markets for more than 160 years, with an additional presence in 64 others.

Amongst its milestones is being one of the first international banks to receive a Qualifying Full Bank licence – the highest level of licence issued by Singapore regulatory authority to foreign banks. It has also fully consolidated its business operations in Singapore since 2019.

Today, Standard Chartered in Singapore continues to support both individual and corporate needs to build wealth and drive commerce at every step of their journey by offering an entire range of financial services across its banking teams.

It has delivered a record year in 2022 and continued to drive profitability through productivity. Its income increased by 28%, whilst profit before tax increased by 59%. The bank’s loan impairment improved by 81%, whilst its cost to income ratio improved by 1,087 basis points as it maintained a tight control on cost savings from automating and reengineering its processes. At the same time, its return on tangible equity grew a whopping 1,402 basis points.

Standard Chartered in Singapore also constantly seeks ways to differentiate its services: continuing to listen to its clients, and enhancing its channels to engage customers better in providing holistic wealth solutions.

In its preliminary Net Promoter Score (NPS) results for H1 2023, the bank saw significant improvements across all metrics. As a reflection of the bank’s overall commitment to customer experience, it is also currently the best-in-class for Total Banking, Priority Banking, Premium Banking, Personal Banking, and at the Digital Banking levels.

In terms of its people, Standard Chartered places great importance on their contributions. It has seen lower attrition levels and higher engagement scores across the business. Employee engagement levels within the bank continue to rise as well, with employee NPS increasing by over 70% YoY. The company has also enhanced its development framework and roadmap to equip staff with essential skill sets and critical experiences for their career progression.  

Meanwhile, it will continue to upskill and nurture its relationship managers (RM) and wealth specialists, as part of the global Stanadrd Chartered-INSEAD Wealth Academy programme, to become future-ready advisors, equipped to provide timely, personalised and high-quality differentiated wealth advice to clients.

These milestones have set Standard Chartered in Singapore apart from its competitors in the market and brought recognition to the bank, as it clinches the International Retail Bank of the Year award at the recently held ABF Retail Banking Awards 2023.

The prestigious awards programme salutes exceptional industry leaders who have introduced cutting-edge products, services, and solutions that made a positive impact to its customers. 

The ABF Retail Banking Awards is presented by Asian Banking & Finance Magazine. To view the full list of winners, click here. If you want to join the 2024 awards programme and be recognised for your company's cutting-edge products, services, and solutions that made a positive impact on your customers, please contact Julie Anne Nuñez at j[email protected].

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