Hang Seng Bank rolls out AI chatbot for business banking

The virtual assistant BERI will be available on the bank’s website and mobile app.

Hang Seng Bank is rolling out an AI-powered chatbot that will handle general inquiries about the lender’s business banking business in its bid to further digitise its customer services.

Also read: Hang Seng Bank unveils AI chatbots for retail banking

BERI, which stands for service objectives of ‘Business; Efficient; Responsive; Interactive’, can respond to customer queries on the bank’s deposits and integrated accounts, cash management services and service channels including ATMs, phone banking, business e-Banking and service outlets. It can also provide information to customers seeking to open an account.

“The launch of BERI, our new virtual assistant, sees us take a significant step forward in using digital services to meet the changing business needs of our customers in a dynamic operating environment,” said Donald Lam, head of commercial banking at Hang Seng.

Powered by machine learning and natural language processing, BERI can easily interact with customers through a linguistic expertise in Chinese and English. It will be available on the bank’s website and the Hang Seng Business Mobile App by May 16.

Also Read

BaaS providers revenues to more than double by 2028

Ant International to build Malaysia digital business centre and is hiring 500 roles

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

I want to download the media kit