The virtual assistant BERI will be available on the bank’s website and mobile app.
Hang Seng Bank is rolling out an AI-powered chatbot that will handle general inquiries about the lender’s business banking business in its bid to further digitise its customer services.
BERI, which stands for service objectives of ‘Business; Efficient; Responsive; Interactive’, can respond to customer queries on the bank’s deposits and integrated accounts, cash management services and service channels including ATMs, phone banking, business e-Banking and service outlets. It can also provide information to customers seeking to open an account.
“The launch of BERI, our new virtual assistant, sees us take a significant step forward in using digital services to meet the changing business needs of our customers in a dynamic operating environment,” said Donald Lam, head of commercial banking at Hang Seng.
Powered by machine learning and natural language processing, BERI can easily interact with customers through a linguistic expertise in Chinese and English. It will be available on the bank’s website and the Hang Seng Business Mobile App by May 16.
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