CBA reaffirms commitment to goodwill payments for affected customers

The bank has made approximately A$25m in goodwill payments to 87,000 accounts.

Commonwealth Bank of Australia (CBA) reaffirmed that it is committed to making goodwill adjustments to customers who have incurred unusually high fees, where appropriate, according to a statement on 4 November 2025.

“In July, we committed to making goodwill adjustments where appropriate to customers who have incurred unusually high fees,” CBA said in a statement, released in connection to a separate media release issued by Choice media.

The bank has made approximately A$25m in goodwill payments to approximately 87,000 accounts, based on a report by the Australian Securities and Investment Commission (ASIC).

The Australian bank said that it has paused certain fees as well for eligible concession customers. These include the overdraw and monthly account-keeping fees.