Bank of China Hong Kong to conduct system maintenance in 6 August

Services affected include ATM transactions and the BOCHK website.

Bank of China (Hong Kong) (BOCHK) is conducting system maintenance between 12:30AM (0030H) to 7AM on 6 August, Hong Kong time.

Services affected by the maintenance include all ATM transactions, the BOCHK website, and personal and private banking platforms.

The full list of services that will be temporarily suspended during maintenance period are as follows:

BOCHK website;
Personal Internet Banking (Hong Kong and Brunei);
CBS Online, BOCNET HK, FI Online and iGTB Platform (including iGTB NET, iGTB MOBILE, iGTB CONNECT and iGTB API);
Private Banking Internet Banking;
Phone Banking (Personal and Corporate);
Personal Mobile Banking;
Part of BOCHK Mobile Application services: Application for BOC credit card, loan and travel insurance and BoC Pay and Home Expert Mobile Application;
Faster Payment System (FPS) services;
Online chat;
Automated Teller Machines, Cash Deposit Machines, Cheque Deposit Machines and iService • Use of BOC Card and BOC Credit Card (with linked bank account) to withdraw cash, enquire account balance, transfer funds and pay bills via local and overseas ATMs (including ATMs of BOCHK and Jetco network), and conduct retail purchases by debiting bank account via EPS/ UnionPay;
Part of WeChat Official Accounts services: binding, top up and conducting retail purchases via WeChat Pay, and binding and after-binding functions of service account;
Enquiries and subscription of Debt Securities and Certificates of Deposit via Internet Banking, subscription of Debt Securities via Mobile Banking (until 09:30AM);
Investment account opening and online completion of questionnaire on investment preference & enquiries via Internet and Mobile Banking (until 10AM)
Securities trading & account enquiries via Internet, Mobile and Phone Banking (until 11AM);
Time Deposit via Internet, Mobile, Phone Banking and iService (until 12NN);
Savings/current account opening via Internet and Mobile Banking (until 12NN);
All account opening for customers via iService (until 12NN);
iGTB Platform - account activity enquiry service (until 12NN);
Passbook Update Machines (until 12NN).

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