1 in 3 financial institutions in Taiwan have adopted AI

87% of banks have adopted AI.

About 1 in 3 financial institutions in Taiwan have adopted artificial intelligence (AI), according to a survey by the Financial Supervisory Commission (FSC).

Of 383 financial institutions and peripheral institutions surveyed, a total of 126 institutions said that they have already implemented AI, according to the survey conducted in April 2025.

By sector, banks took the lead with an 87% adoption rate, followed by life insurance companies at 67%, and property insurance companies at 45%.

61 financial institutions have adopted generative AI, equal to 48% of those using AI— an increase of 21 percentage points (ppt) from the previous year.

Operation efficiency was named as the top reason why financial institutions are adopting AI, with 30% naming such.

Other reasons include reducing manpower (18%), and improving customer experience (15%).

AI applications are mainly concentrated in internal administrative operations, intelligence customer service, and financial crime prevention.