RETAIL BANKING | Staff Reporter, Indonesia

EY's Evan Wiradharma to grace the ABF Retail Banking Forum

He will discuss how the business models of banks and fintechs have evolved through time.

Evan Wiradharma is a partner for EY Advisory Services in Indonesia. He focuses on the financial services industry, where his teams deliver performance improvement services in a number of areas, including finance, customer, operational excellence and IT advisory. He has over 18 years of industry experience, passionately helping his clients build a better working world.

Given his industry focus, Evan leverages a wealth of cross-industry experiences from which to bring innovative ideas, such as telecommunication, consumer goods, airlines, natural resource, energy and heavy industry machinery.

Wiradharma spent a few minutes with Asian Banking & Finance to talk about his career and work philosophy.

What were the previous experiences and positions you've held that contributed to who you are as a banker/expert today?

I’ve been in the professional services industry for 22 years and I continue learning every day.

I was fortunate early in my career (with Andersen Consulting back then) of having the opportunity to take an apprenticeship program in the US. I have also gotten the opportunity to have overseas working experiences in Singapore from year 2000 – 2007 and serving a few of the Fortune 500 companies.

I decided to come back to Indonesia which I believed I could provide my contributions and be [of] service in a number of fronts in my home country.

I have been focusing on financial services industry since then and helping a few of the largest banks in Indonesia, from business transformation, IT strategic planning, to adoption to new operating models and technology delivery.

What are your key business philosophies?

  • Building business relationships for the long run
  • Focusing to help clients to be more successful
  • Helping the team to grow and progress

Can you give us a glimpse of what you will share at the ABF Retail Banking Forum?

Fintech companies are successful to attract customers because they provide ease of use and deliver innovative ideas. They are able to offer excellent use cases to their customers and even the convenience to be part of everyday activities. On the other hand, banks have gone very far too in providing better experience to their customers - from ease of account opening to preferential term deposit interest rates and paying the merchants.

Given their advantages and constraints, it’s interesting how the business models have been evolving and attracting their customers. I will pick up a few case studies and share my observations.

The 2019 Retail Banking Forum - Roadshow Series will take place on 2, 8, 14 and 16 May in Manila, Jakarta, Kuala Lumpur and Bangkok. To learn more about the event, click here. To register, click here. For inquiries, you may contact Andrea at or at +65 3158 1386 ext 212.

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