Singapore banks ace corporate customer satisfaction survey

DBS retained the crown in terms of back office centralisation.

Corporate clients in Asia gave top marks to the way banks in Singapore managed their back office centralisation, according to a survey from East & Partners.

DBS pulled ahead of the pack in terms of customer satisfaction followed by Standard Chartered and OCBC. Maybank and UOB round out the top five which all rank above the market average of 2.11.

An earlier survey from East and Partners hailed UOB as the regional leader for liquidity management solutions followed by Standard Chartered and OCBC.

Also read: OCBC develops paper-lite trade finane platform to combat forgers

In terms of pricing competitiveness, Bank of China holds the top spot in terms of corporate customer satisfaction, followed by Bank of India, Maybank, UOB and ICBC.

Banks are seizing trade finance opportunities in the region amidst the prolonged US-China trade war which highlighted the region’s growing supply chain connectivity with China.

“The trade row has sparked renewed corporate interest in having a trade account officer who can demonstrate geographical markets expertise. We see that businesses are starting to look for alternative markets, rerouting their supply chains as a long-term solution,” said Sangiita Yoong, East and Partners Asia Business Head.

The bi-annual research looks at demand for trade finance products and relationships from the top 1,000 institutions across ten major markets in Asia including China, Hong Kong, India, Indonesia, Malaysia, the Philippines, Singapore, South Korea, Taiwan and Thailand and is based on direct interviews with 942 chief financial officers (CFOs) and corporate treasurers.

Join Asian Banking & Finance community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

Anju Abrol has over 30 years of banking experience.
Tse Yi-Mun will lead the bank’s north Asia branch as its managing director and group head.
Clients can now purchase SC Hong Kong’s wealth management products.
Citi plans to offer around 100 types of wealth products from the mainland.
Agents can apply for the loan through the BRILink Mobile application.
The delinquency ratio has been on the decline since May 2018.
The market is forecasted to rebound by over 15% in 2021.
The fund aims to achieve a potential monthly dividend payout of 5% per annum.
Its Vice President of Solution Consulting in Singapore discussed how to bridge the digital gap and humanise the banking experience in the new normal.
There is an increased demand for loans for home purchases and 'jeonse.’
The partnership is eyeing 16 million customers by 2025.
The U-Energy platform has nine partners that can support energy efficiency projects.
The bank expects its own climate financing in 2019-2021 to reach $17b.