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ABF Retail Banking Awards 2023 Winner: The Bank of East Asia

The Bank of East Asia, Limited, has clinched two ABF Retail Banking Awards: Domestic Retail Bank of the Year – Hong Kong and Digital Consumer Banking Initiative of the Year – Hong Kong.

Watch Shirley Wong, its General Manager and Head of Personal Banking Division, detail the factors underpinning the bank’s success.

Wong explains the drivers of the strong performance of the retail banking business and how the idea for its first fully digital all-in-one account came about. She sheds light on what BEA is doing to encourage digital adoption, why digitalisation lies at the core of BEA's long-term strategy and how BEA is sustaining growth.

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