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BANKING TECHNOLOGY | Staff Reporter, China
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Citi China rolls out voice biometrics authentication

This can slash verification time from 45 seconds to 15 seconds.

Citi China has rolled out free-speech voiceprint authentication technology which significantly sped up its customer verification process.

This means that when customers talk to a phone officer through the bank’s 24/7 customer service hotline, the system will automatically check and compare with the stored voiceprint, slashing verification time from the current 45 seconds to 15 seconds.

Customers can opt to enroll for voice biometrics authentication wherein a recording will be made whilst speaking to a Citiphone officer. Each voiceprint will be uniquely marked and cannot be used for any other purpose.

“Citi has a history of exploring client centered innovation and technologies that enhance convenience and flexibility for our customers, so we are very pleased to launch Voice Biometric authentication as our latest innovation to enhance the banking experience of our client’s in China, one of our most important global consumer banking growth markets,” said Citi China country business manager for global consumer banking Darren Buckley.

The use of voice biometrics authentication in Citi makes it the first bank in the country to adopt such technology.

It has more than 4.48 million customers enrolled in its voice biometrics authentication tech across several APAC markets.

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