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BANKING TECHNOLOGY | Staff Reporter, Malaysia

OCBC Bank launches token feature on their app

The rollout started in Singapore last month.

OCBC Bank has rolled out a digital security token – OCBC OneToken – on the OCBC Mobile Banking app for secure and convenient digital banking, replacing all hardware security tokens for customers.

Integrated for use with biometric authentication or access code and PIN, OCBC OneToken offers customers access to all digital banking services on-the-go and on their desktop, eliminating the need for SMS one-time passwords (OTP) or hardware tokens. This service has been available to all OCBC Singapore customers since January 2019. OCBC Malaysia customers will be able to use this service from March 2019.

After a simple one-time set-up, OCBC OneToken is instantly activated on the customer’s mobile phone. Customers can then perform all digital banking services – from basic services such as viewing bank accounts, to making payments and transfers, and even high-risk transactions such as adding payees and updating personal details – more conveniently and securely than ever, without the need for SMS OTPs or their hardware token.

The digital security token automatically authenticates transactions on the OCBC Mobile Banking app, and allows customers to approve transactions on their registered mobile phone when banking on other devices. Even if a customer is travelling or has no data network connectivity, OTPs can be generated offline on their OCBC OneToken-registered mobile phone. Customers can also instantly re-activate OCBC OneToken on another phone if they switch or upgrade devices, which happens once every 2 years on an average in Singapore.

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