Maybank issues apology following digital and payment service disruption

Customers were temporarily unable to make online and retail payments on 5 April.

Maybank has apologised to customers following a series of disruptions that affected its debit card, online banking, and ATM services.

On 5 April, at around 9:20 AM, the bank suffered from a temporary disruption that prevented customers from making online and retail payments. Services were fully restored by 11:34 PM.

“We apologise for any inconvenience our customers faced due to this unexpected downtime and would like to thank them for their patience and understanding. We would also like to update that currently all services and apps are operating as per normal,” Maybank said in a statement posted on its website.

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Customers who require assistance are directed to reach out to Maybank’s customer care via private message on social media, or through the phone number 1-300-88-6688.

Maybank further assured customers and stakeholders on its “unwavering commitment to upholding the highest standards of customer experience and satisfaction.”

“Maybank understands that in today's digital age, the reliability and security of electronic payment systems is of paramount importance,” the bank said in a statement.