Indonesians desire better fraud protection in real-time payments

Nearly all of the Indonesians surveyed have sent and received RTP.

Over 1 in 2 (56%) of Indonesian consumers said that having a better fraud detection system is the best action banks can take to protect them from scams, according to a survey by software analytics company FICO.

Over 9 in 10 (93%) of the 1,001 Indonesian respondents said that they trust the security of real-time payment (RTP) processes, above the 73% average of 11,000 consumers across 14 countries.

These results come at a time when scam losses in Indonesia are rising. Nearly 1 in 4 (23%) of consumers reported lost money in 2024, from 19% in 2023, said Dattu Kompella, managing director in Asia for FICO.

“Even more concerning is the sharp increase in high-value scam losses exceeding Rp 70 million (USD$4,300), which grew to 8% in 2024. These figures underscore the growing financial and emotional toll scams are taking on Indonesian households,” Kompella said.

RTP continues to gain strong momentum in Indonesia, with 99% of consumers having sent and 97% having received RTP, according to FICO.

Looking ahead, 59% of Indonesians expect to increase their RTP usage in the next 12 months—well above the global average of 44%.

Meanwhile, 7 in 10 (70%) stated they would view their bank more positively if it intervened in real time to prevent a suspected scam payment.