CARDS & PAYMENTS | Cesar Tordesillas, China

ICBC electronic banking reach turnover of over RMB100T in 1st half

ICBC electronic banking posted a turnover of over RMB 100 trillion during the first six months of this year, up 21.8% year-on-year. Of which, turnover of Personal Internet Banking and Mobile Banking rose 37.1% and 387%. ICBC keeps on top of the domestic league table.


In the first half of 2011, ICBC registered stable growth in the number of customers and transaction turnover for its electronic banking business. Online users of Corporate Internet Banking, Personal Internet Banking and Mobile Banking moved up 14.2%, 11.4% and 30.8% respectively over the end of previous year.

 ICBC has stepped up its efforts in deploying physical outlets and electronic channels in tandem and complementary to each other. The Bank's electronic banking business is moving at breakneck pace.

ICBC is the first commercial bank in the country securing over 100 million users of Personal Internet Banking. The growing customer base directly drives the electronic banking business at blistering pace.

Beginning from this year, ICBC takes full advantage of electronic banking at the forefront of innovation, said an executive with ICBC. The Bank leverages its advanced IT system and strong technological capabilities to roll out numerous innovative products such as iPhone Banking, iPad Banking, Corporate Internet Banking- Industry Edition, e-Map and upgraded many products and functions in Corporate Internet Banking - VIP Room, ICBC Messenging, Mobile Banking. iPhone Banking and iPad Banking, once launched, rank No.1 in "Apple Store" among the financial softwares available in China, gaining new ground of new devices, new technologies in electronic banking.

Besides the product innovation, ICBC also forges ahead the innovation in electronic banking service model, focusing on SMS customer service and online customer service starting this year. As a result, turnover of SMS customer service and online customer service has been growing rapidly, capability of providing electronic banking service has been significantly enhanced, customer service experience has been also improved.

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