Forrester

Forrester is a global research and advisory firm that specialises in providing insights and guidance to companies in various industries.

See below for the latest Forrester news, analysis, profit results, share price information, and commentary.

What are the must-have banking features by 2027?

What are the must-have banking features by 2027?

Over 60% of respondents in Australia, China, and India find credit-building tools to be useful.

News

Australian banks struggle to meet mobile app expectations

Despite increased usage, customers rate experiences as average.

News

Banks’ CX, customer loyalty to decline in 2025: Forrester

They may end up pushing away customers when they adopt digital strategies the wrong way.

In Focus

SG banks, insurers customer experience quality unimproved in 2024

It's become difficult to distinguish leaders from laggards as the gap has narrowed.

News

Financial firms to raise gen AI spending as they seek growth benefits

Despite hype, gen AI spending is low in 2023, at around $400,000 at its highest.

News

Empathy deficit erodes customers’ trust in banks

Customers who feel valued are willing to spend more for banking products.

Exclusive

Only 30% of Singaporeans trust financial institutions, amongst the lowest in the region

In Hong Kong, Australia, and Singapore, less than half of the customers express trust in their banks.

News