Forrester

Forrester is a global research and advisory firm that specialises in providing insights and guidance to companies in various industries.

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Empathy deficit erodes customers’ trust in banks

Customers who feel valued are willing to spend more for banking products.

Exclusive

Empathy deficit erodes customers’ trust in banks

Customers who feel valued are willing to spend more for banking products.

Exclusive

Only 30% of Singaporeans trust financial institutions, amongst the lowest in the region

In Hong Kong, Australia, and Singapore, less than half of the customers express trust in their banks.

News