Forrester
Forrester is a global research and advisory firm that specialises in providing insights and guidance to companies in various industries.
See below for the latest Forrester news, analysis, profit results, share price information, and commentary.
Australian banks struggle to meet mobile app expectations
Despite increased usage, customers rate experiences as average.
Australian banks struggle to meet mobile app expectations
Despite increased usage, customers rate experiences as average.
Banks’ CX, customer loyalty to decline in 2025: Forrester
They may end up pushing away customers when they adopt digital strategies the wrong way.
SG banks, insurers customer experience quality unimproved in 2024
It's become difficult to distinguish leaders from laggards as the gap has narrowed.
Financial firms to raise gen AI spending as they seek growth benefits
Despite hype, gen AI spending is low in 2023, at around $400,000 at its highest.
Empathy deficit erodes customers’ trust in banks
Customers who feel valued are willing to spend more for banking products.
Only 30% of Singaporeans trust financial institutions, amongst the lowest in the region
In Hong Kong, Australia, and Singapore, less than half of the customers express trust in their banks.
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Principled AI key to transformation of financial services
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Companies must be transparent and fair to maintain trust and mitigate reputational risks.
Companies must be transparent and fair to maintain trust and mitigate reputational risks.
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