Exclusives
Chatbot cuts DBS Indonesia’s manual support load
Its app now features chatbot-guided prompts to automate common banking queries.
CBA deploys AI bot army to disrupt and study scam attacks
Thousands of voice and message bots intercept scammers before they reach real customers.
BTN reinvents risk strategy as digital threats escalate
It has cut fraud effort by 80% using AI.
Indonesia accelerates real-time payments
QR code payment volume rose almost 50% year on year.
Hyundai Card banks on data to fuel global ambitions
Its UNIVERSE AI platform is a key export asset after its Japanese launch.
DCS Card Centre expands into Web3 as superapps reshape payments
A stablecoin conversion card offers a bridge between crypto and cash.
Banks, insurers rethink app strategy to solve real user problems
OCBC, Astra Life, BTN, and ACA prioritise utility and relevance over super app ambitions.
Stablecoins bill brings stricter oversight, opportunity to Hong Kong
The digital tokens could support cross-border payments and smart escrow.
Chinese megabanks cement nation’s economic prowess
Banks in China dominated S&P Global Market Intelligence’s top 50 lenders in the region.
Islamic banking gains global appeal
State support, population trends, and ethical investing are spurring the demand.
Citi Singapore almost triples wealth transactions after digital revamp
Four of five clients use the bank’s mobile app regularly.
Singapore's banks leave more jobs unfilled as hiring slows
For every two people who resign, only one post gets replaced.
SWIFT cites high cost of splintered financial world
Many digital payment platforms remain disconnected from each other.
Companies seek real-time liquidity management to avert cash-flow crisis
There is increased corporate demand for liquidity and risk coverage, says HSBC.
Gen Zers spur banking reinvention
Young consumers are changing financial norms and expectations.
Registry eyed to bridge Vietnam’s $90b trade finance gap
It is expected to boost small importers and exporters’ access to bank credit.
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1. MAS, banks move to address PayNow surcharge amid fee concerns 2. DBS forecasted to post softer Q3 earnings, maintain DPS at S$0.60 3. Standard Chartered accelerating gen AI, data training for workforce 4. Philippine credit confidence stalls amidst fraud worries 5. HitPay offers stablecoin payments acceptance to small and medium businessesResource Center
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Asian Banking & Finance Retail Banking Awards 2025 Winner: Kwong Wah Eric Fan of Shanghai Commercial Bank
Kwong Wah Eric Fan of Shanghai Commercial Bank highlights how the company drives fintech growth through digital transformation.
