From 14 September, street-level branches will be open from 9AM-4:30 PM on weekdays.
Given recent developments in Hong Kong’s COVID-19 situation, Hang Seng Bank has readjusted the service hours for all its street-level branches, outlets in MTR stations, and business banking centres.
Beginning 14 September, street-level branches will operate from 9 AM to 4:30 PM on weekdays whilst they’ll be open from 9 AM to 12 NN on weekends. MRT Station Office will open beginning 10 AM up to 4:30 PM on Mondays to Fridays, and from 10 AM to 12 NN on weekends.
Business Banking Centres will be open only on Mondays to Fridays, from 9 AM to 4:30 PM.
Meanwhile, the Tsz Wan Shan Branch and two mobile branches will remain closed until further notice.
Customers wishing to visit a branch are encouraged to use the bank’s new eTicketing service via the Hang Seng Personal Banking mobile app before heading to the branch to bypass queues and minimise waiting time.
For new-to-bank personal customers who wish to open a banking account with Hang Seng, the bank encourages them to use the newly launched Mobile Account Opening service available on the Hang Seng Personal Banking mobile app enables customers to complete their applications from their homes. Customers who prefer to open a personal account in person can pre-schedule an appointment using the eAppointment for Account Opening service on Hang Seng’s public website.
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