India’s ESAF Small Finance Bank modernises onboarding and lending

It expects to optimise IT costs and see lower licensing costs.

ESAF Small Finance Bank has partnered with Newgen Software to modernize its customer onboarding and lending operations.

The India-based small finance bank— headquartered in Thrissur, Kerala— launched a single, unified user interface that caters to branch users, back-office teams, and customers, it said in a press release published on 27 January 2026.

ESAF Small Finance Bank will streamline account opening, customer onboarding, and its loan origination system workflows across its business segments by making use of Newgen’s low code digital platform.

It expects to optimise its IT Infrastructure costs and benefit from lower database and middleware licensing costs, as well as lower total cost of ownership.

ESAF Small Finance Bank is a scheduled commercial bank with a focus on serving underbanked communities. It commenced operations as a small finance bank in March 2017.