Which Aussie banks are home loan customers most satisfied with?

Customers cited competitive rates and having multiple offset accounts as reasons for their satisfaction with the lenders.

ING’s home loan customer satisfaction is highest in Australia in May 2026, with clients citing competitive rates and good customer service, according to a study by Roy Morgan.

ING’s home loan customer satisfaction was at 92.1% in May 2026, high by 0.9 percentage points (ppt) a year ago, the market research company said in a 7 July report, based on a survey of 28,398 respondents from December 2025 to May 2026.

Suncorp Bank followed with a customer satisfaction rate of 87.1%, a 2.3 ppt rise from a year earlier. Customers cited Suncorp’s offset accounts, particularly the ability to have multiple offset accounts, Roy Morgan found.

Bendigo Bank (84.1% satisfaction rate) and Macquarie (79.7%) closed the top four banks in terms of home loan customer satisfaction.

Bendigo Bank customers claimed that it has “the best home loan rates around mortgage under A$250,000”, Roy Morgan reported, whilst Macquarie customers cited ease of application and the ability to open multiple offset accounts.

Of the so-called “Big 4” in Australia’s banking system, National Australia Bank (NAB) had the highest home loan customer satisfaction, with a rating of 78.8%, landing it in fifth place.

NAB also had the largest increase in customer satisfaction amongst the top 10, up 6.5 ppt from its rating a year ago.

In 2025, NAB pledged A$60b (around $39.31b) to address Australia’s banking crisis over the following five-year period.

NAB estimated that the funds could support 55,000 loans for first time home buyers, as well as the development of around 50,000 new homes.

The other Big 4 banks followed: Commonwealth Bank of Australia (CBA) had a 78.7% rating, up 3.6 ppt from a year earlier; ANZ logged a 75.6% rating, up 6.1 ppt; and Westpac is at eighth place with a rating of 74.2%, up 2.8 ppt.

The average customer satisfaction rating of the Big 4 banks as a group was 77.3%, higher by 4.7 ppt from a year earlier.

Of the ten banks, only BankWest registered a decline in customer satisfaction, from 73.9% in May 2025 to 73.1% in May 2026.

St. George Bank logged a customer satisfaction rate of 70.6%, up from 69%.