CommBank adds extra confirmation step for NetBank logins

Customers using the CommBank app will be prompted for confirmation.

The Commonwealth Bank of Australia (CBA) has added an extra confirmation step when an attempt is made to log on to their account via its online platform, NetBank.

Customers who use the CommBank app will be prompted with a request for confirmation, via app, per login.

The Australian bank expects this move to help stop unauthorised access to a customer’s NetBank even when an intruder has obtained a customer’s password.

“Thankfully we’ve seen customer losses from scams drop by 70% over two years at Commonwealth Bank, but criminals are highly sophisticated, so we can’t stand still,” said Meg Bonighton, Executive General Manager Customer Engagement and Digital.

“Having multiple layers of defence makes it harder for these types of crimes to occur,” she added.