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RETAIL BANKING | Cesar Tordesillas, China
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ICBC first to be ISO 9001:2008 certified in China

The British Standards Institution approved the transition of ICBC Bill Business Department's certification from ISO 9001:2000 to ISO 9001:2008. The achievement marks the 7th consecutive successful follow-up assessment of the Bill Business Department and its branches, which also makes it the first banking institution to be certified with ISO 9001:2008 in China.In the assessment, the BSI Group adopted the sampling scheme concerning the risk control requirements of both the banking industry and the audited institution, and has carefully assessed the maintenance and preparation for transition of the Bill Business Department's management systems, so as to test the continuous conformity, validity and improvement of quality management systems. The assessment has finally noted that the operation of the audited areas was valid and authorised the transition to ISO 9001:2008.According to an ICBC statement, the pioneering accreditation of the ISO 9001:2008 Certificate of ICBC Bill Business Department among the counterparts in China will encourage development in the building of internal management systems and regularisation of management in the industry.

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