Retail Banking

How did HSBC's Yvonne Yiu become a part of the bank's pivotal transformation?

It’s a matter of providing effective solutions, from innovative services to capable business models.

Foreign banks outperform local Singapore banks in resolving customer woes

Local Singapore banks need to step up their omnichannel game.

Lower core lending and fees hit Japanese regional banks' profits

Japan’s rapidly ageing population is eliminating opportunities for banks to grow their loan portfolios.

Future-ready: Singapore banks target inclusive hiring

They aim to comply with an advisory that covers HR issues like retrenchments.

A new perspective: Do banks need to be an IT company with a banking franchise?

Evolving developments in the sector are forcing banks to rethink their strategies.

Citi's Hsiu-Yi Lin discusses opportunities for women and the way to the bank's top ranks

It involves having the tireless willingness to take risks and a bank that values gender balance.

How Standard Chartered's Anna Marrs leads behind two of the bank's CEO desks

What does it take to become a respected female leader with two roles in one of Asia’s biggest banks?

Citi Singapore unveils Facebook Messenger chatbot

The chatbot can address a wide range of customer needs and everyday inquiries.

Hong Kong banks can hold firm against another housing crash

They can maintain their credit profiles even if prices were to plunge by 30%.

Home loans buoy Malaysian banks' growth prospects

It’s the only bright spot amidst the rest of the underperforming pack.

Close Chinese financial ties are both boon and bane for Hong Kong banks

The mainland’s deleveraging programme will drive cross-border loan activity but pose risks to LGFVs.

Celent's Eiichiro Yanagawa to speak on open API banking at the 2018 Banking Forum in Jakarta & Bangkok

He will talk about the global trends on open banking and Japanese banks' API efforts.

Hang Seng Bank China Ltd names Ryan Yue Sheng Song as vice chairman and chief executive

Song is also appointed as a member of the Executive Committee of Hang Seng Bank.

Bank of Singapore appoints Derrick Tan as Hong Kong branch chief executive

Tan is also Bank of Singapore’s global market head for Greater China and North Asia.