Retail Banking
Empathy deficit erodes customers’ trust in banks
Empathy deficit erodes customers’ trust in banks
Customers who feel valued are willing to spend more for banking products.
China Merchants Bank says it’s “challenging” to achieve Q1 earnings growth
The bank is bracing for a margin squeeze and guided for tepid fee income.
HDBank charts best-ever profits of $524m in 2023
The bank’s profits have grown at a rate of 49.1% over the past decade.
Mandated property lending poses challenges for Agricultural Bank of China
ABC also faces a moderate decline in profits following recent rate cuts.
SMBC reels new managing executive officer and co-head for Asia Pacific
Katsufumi Uchida succeeds Yuichi Nishimura in this role.
Bangkok Bank’s large credit reserves lends stability to problem loans
The bank is expected to maintain strong solvency and liquidity.
APAC banks ready for Basel III
Transition is not expected to have a substantial impact on capital requirements.
Taiwan’s First Commercial Bank boasts sound asset quality but property risks abound
It should be able to mitigate these risks with its conservative LTV ratio and solid economic conditions.
Weekly Global News Wrap: HSBC may receive just $21.7m from Russia sale; 282 US banks at risk
And Japan’s small businesses, homeowners brace for life after the interest rate policy shift.
Malaysia’s GX Bank outlines brand purpose of financial inclusion and literacy
It focuses on individuals with a median household income of RM3,000 and gig workers.
Japan banks clinch $1.98b boost in interest income after policy shift
But a rise in deposit rates presents risks, analysts warned.
Foreign banks’ Korean earnings up 6% on higher securities income
The net interest margin declined from 0.75% to 0.63%, according to official data.
DBS and JPMAM unveils investment portfolio for retirement needs
The portfolio calibrates asset allocation depending on investors’ life stages.
Ping An Bank with enough capital for proposed higher dividends: analyst
The China-based bank has proposed to pay a 30% dividend in 2023.
Are ATM cash withdrawals making a comeback?
About 2 in 3 markets studied saw ATM withdrawals rise as inflation squeezes on income.
Citi names Marc Luet as Asia North & Australia Cluster and Banking Head
Luet replaces Angel Ng, who is retiring on 5 April after 26 years with the bank.
South Korean domestic banks’ earnings rose 15% in 2023
Banks are bracing for more bad loans and raised their allowance for bad debts.
Thought Leadership Centre
Most Read
1. OCBC new investors triple as bank braces for 2026 gold, silver uptick 2. How digital payments are forcing QSRs to rebuild checkout and staffing 3. DBS pilots Visa Intelligent Commerce for agent-initiated payments 4. Japanese banks face bond yield shocks as yields hit 2.23% 5. BEA’s profit down 24% to $447.87m in 2025 as China losses mountResource Center
Read Here
Advertise
Sign Up
Events
Event News
Speakers from Kasikornbank, KPMG Thailand, Systemweb Technology, and Simon-Kucher will share their insights on the industry’s latest trends and challenges.
Commentary
Asia’s banks hold the mandate to innovate. Now they must earn it.
Why Asia's banks are rebuilding their credit infrastructure in 2026
Banks retreat, private credit advances: Asia Pacific’s quiet lending revolution
Human Sparsity Blockchain: A citizen-validated ledger for digital finance supervision
Will stablecoins disrupt the banking business?
Digital transformation starts with leadership