Frances Gagua

BOCHK warns customers of two fraudulent websites

Customers who used these sites are strongly urged to contact BOCHK immediately.

Landbank records highest-ever nine-month net income at $558m

Net income jumped 24% during the period compared to a year ago.

SCB X profits weighed by high credit costs, weakening asset quality

The bank will benefit from the interest rate hike, but peak by Q4 and gradually decline after.

Bank of East Asia’s Mongkok Branch to operate on weekends

It will be open from 1PM to 5PM on Saturdays and Sundays until 31 December.

KBANK net profit up 7% in Q3, but low dividends raise concerns: analysts

A substantial growth in net income helped drive up profits for the quarter.

Payments fintech YouTrip raises US$50m in Series B round

The firm is gearing up to expand in Indonesia, Malaysia, the Philippines, and Vietnam.

UOB’s net profit up 5% to S$1.5b in Q3

Net fee income growth helped drive profits.

Singapore proposes shared responsibility framework for phishing scams

Both financial institutions and telcos are held accountable for mitigating scams.

75% of Singapore SMEs mull ditching banks for payment needs

1 in 2 of SMEs in Singapore complained of lengthy processing and settlement times.

Commonwealth Bank of Australia exploring GenAI use to test products

They are exploring the creation of GenAI chatbots that emulate human behaviors.

Schroders SG, KBank launch China Private Equity Fund in Thailand

The fund offers investors access to China’s RMB private equity market.

MAS proposes fund management regulation shake-up with new framework

If approved, the existing RFMC regime will be repealed.

OCBC rolls out generative AI chatbot for employees, amongst world’s first

Over 4 million decisions in the bank are made by AI daily, OCBC shared.

Shanghai’s Fuiou Pay, Visa team up to offer cross-border funds collection, settlements

Customers can now access more than 30 currencies at competitive FX rates.

How can financial institutions build customer loyalty in the modern era?

It’s no longer just about giving perks, but about offering experiences, industry leaders said.