BANKING TECHNOLOGY | Terry Gangcuangco, Malaysia

RHB upgrades customer contact centre with HP

The RHB Banking Group (RHB) has launched its enhanced customer contact centre that features IT services and solutions from Hewlett-Packard (HP).

Aimed to further enhance delivery channel of RHB’s contact centre, the project with HP includes a major upgrade into Internet Protocol (IP) technology. RHB will utilise HP’s call centre expertise and best practices to further uplift customer service. Increased channel efficiency and quality is supported by the upgrade by providing end-to-end integrated performance reporting. It will also expand RHB’s contact centre capabilities in order to support the entire banking group.

Ho Sin Kheong, Head of Central Technology of RHB, said, "This new system is equipped with the latest features, thereby giving better support in managing the call traffic that has more than doubled. These enhancements and capabilities will also give RHB the versatility for future expansion to ensure that our high level of customer service is maintained."

HP Financial Services Industry Country Sales Director Kuan CK said, "HP is excited to have this opportunity to work in close partnership with RHB and support their IT initiatives. We are confident that HP has the technology, processes and people to help RHB make the most of their IT and allow them to concentrate on core competencies as they apply IT for a more competitive edge."

RHB is Malaysia’s fourth largest fully integrated financial services group. Its core businesses are Retail Banking, Corporate & Investment Banking, Islamic Banking and International Banking.

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