Hang Seng Bank adjusts weekday service hours of physical branches

Branches are open from 9AM to 5PM on weekdays.

Hang Seng Bank is adjusting the weekday service hours of its bank branches beginning 17 April.

All of the bank’s street-level branches, MRT station outlets, university branches, mobile branches, and business banking centres are open from 9AM to 5PM on weekdays. 

Only street-level branches are open on Saturdays, from 9AM to 12NN. The bank’s university branch, mobile branch, and business banking centre will be closed on Saturday.

Customers who wish to visit a branch are encouraged to avail of the bank’s eTicketing service for counter services before heading to the branch in order to bypass queues and minimise waiting times. Customers can access the eTicketing via the Hang Seng Personal Banking mobile app.

The bank encouraged its customers to use its other service channels, such as e-banking, mobile banking, or phone banking, as an alternative to meet their banking needs.

Customers who wish to deposit cheques can also do so via the bank’s mobile cheque deposit service.