RHB kiosks replace debit cards on the spot

The machines have handled 70% of the Malaysian lender’s card replacements.

RHB Bank Berhad has launched kiosks where customers can get their debit cards replaced using a touchscreen machine in less than five minutes.

“Replacing a debit card traditionally required branch visits and manual processing,” Jeffrey Ng, managing director for Group Community Banking at RHB Bank, told Asian Banking & Finance in an emailed reply to questions.

“With the kiosk, customers can instantly replace their debit cards in under five minutes, streamlining their banking experience significantly,” he added.

Ng said customers only need to pay the standard debit card replacement fee. Customers can still apply for a replacement card via the Malaysian bank’s online banking channel. 

He said the materials used in kiosk-issued cards have the same quality, design, and durability of those obtained over the counter.

The kiosks are available at two branches — the main branch in Kuala Lumpur and another in Selangor. There are plans to add more kiosks given “overwhelmingly positive customer feedback,” Ng said.

The kiosks have handled 70% of all debit card replacements as of 16 January 2025, he added.