Westpac unveils block option that stops retail transactions

It can be activated via the Westpac app or online banking platform.

Westpac has introduced the SafeBlock, which enables customers to block their account when they suspect they are being scammed.

Customers can activate SafeBlock via the Westpac app or online banking, the Australian bank said in a statement.

Once locked, new transactions including digital and card payments, transfers, and ATM withdrawals will all be blocked.

Pre-scheduled transfers and subscriptions that’ve been established with a BSB and account number will continue as normal to minimise disruption.

“This is a break-glass emergency option for customers so they can stop a scam in the moment when acting fast is absolutely vital,” said Carolyn McCann, Westpac group executive for customer & corporate services.

Once the account has been secured, customers can simply verify their identity to unblock their accounts, Westpac said.

Westpac’s roll-out of this feature comes at the heels of ANZ announcing that it will launch a digital account lock option by mid-2025.

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