Staff Reporter
DBS rolls out gen AI assistant to customer service workforce
DBS rolls out gen AI assistant to customer service workforce
CSO assistant is expected to benefit its over 500 CSO staff in Singapore.
Citi Hong Kong unveils IADS-powered Wealth 360
Customers can view their deposit accounts across different bank in one place.
NAB customer alerts lead to 17% decline in scam losses
Customers are said to have abandoned $100m in possible scam payments.
Georges Elhedery is HSBC’s new group CEO
He is currently the CFO; Noel Quinn will retire on 2 September.
Growing fees, higher rates lift Sumitomo Mitsui Trust Bank’s profits
SMTH’s low-risk asset portfolio meant that profitability is weak.
Mashreq bags Open Banking Initiative of the Year - UAE at ABF Retail Banking Awards 2024 for its innovative Global Non-Resident Platform
The initiative transforms the Non-Resident banking experience globally with seamless, secure, and personalised services.
Stronger deposit base buoys HDFC Bank’s improving profits
Return on assets of 1.8% is higher than the 1.3% industry average.
MUFG hires ex-UBS, SVB directors for healthcare finance arm
The hires strengthen MUFG’s middle market healthcare businesses.
Philippine regulators amend FX regulations, set penalties
A maximum penalty of $17,130 is set for each transactional violation.
Cambodian banks’ bad loans ratio to peak at 7.7% in 2026
Its tourism and real estate sectors continue to lag behind the economy.
UOB Indonesia’s privilege banking clients granted free access to airport lounges
Customers can get up to 10 complimentary passes annually.
DBS Hong Kong has sufficient buffers for property downsides
The bank is expected to maintain strong capitalisation and profitability.
Financial services industry sees shift to digital, partnership-led business models, says PwC Partner
Industry innovations have become increasingly focussed towards customer centricity amidst keeping pace with evolving needs.
China’s XTransfer gains in-principle approval for Singapore MPI license
XTransfer plans to launch e-business wallet services in the Lion City.
SG’s Maribank names ex-Trust Bank exec as new CEO
Natalia Goh takes over from Zheng Yudong, who will remain an advisor.
Philippine remittances up 3.7% to $2.88b in May
Cumulative personal remittances rose by 3% during the month.
Indonesia and South Korea to enhance cross-border payments
The central banks expect that it will promote digital economy and benefit the tourism sector.
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1. Mizuho to acquire majority of Upsider’s shares for $309.8m 2. SMBC appoints Joy Kwek to lead capital markets & solutions in APAC 3. NAB invests $55m to upgrade over 100 branches across Australia 4. Airwallex gains capital markets services license in Singapore 5. Standard Chartered HK automates onboarding processes of SMEsResource Center
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