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RETAIL BANKING | Staff Reporter, Indonesia

CIMB Niaga goes mobile

Mobile banking has come to Indonesia’s fifth largest bank and its third largest mortgage provider.

PT Bank CIMB Niaga Tbk has launched a mobile banking services platform to enable more convenient on-the-go access banking services via mobile devices.

CIMB Niaga customers are now able to transfer funds, access loan statements and check account information. They can also access their online bill payment service via their mobile phones to pay utilities and other bills from their online bank accounts. Indonesia has 150 million mobile phone users.

“The key challenge for us in building a mobile banking platform was finding the technology on which to build the customer-facing applications,” said Wan Razly Abdullah, Strategy and Finance Director of CIMB Niaga.

“With the Indonesian population at approximately 250 million people, these new mobile banking services will help us attract new customers and expand our market share significantly.”

He said the bank chose Sybase 365, a subsidiary of Sybase, Inc., a mobile messaging and mobile commerce services company, for its mobile banking technology.

Matthew Talbot, senior vice president, mCommerce of Sybase 365, said their mobile banking solution will not only help CIMB Niaga build a more profitable banking practice, but also help transform the financial ecosystem in Indonesia.

The complete, operator-grade payment process and service delivery platform provides a service oriented architecture for true dynamic real-time integration and rapid application deployment. The solution supports all mobile channels, including SMS, USSD, mobile browser, downloadable client and SDK, and works on any mobile device, on any network, and with multiple languages or currencies, around the world.

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