Retail Banking

Why digital empathy is key to building a financial brand

Ipsos says lenders financial institutions now compete with best-in-class platforms across all industries

Westpac urges greater social media accountability as personalised fraud spikes

The bank noted a sharp rise in “Hi Mum” and business email or invoice scams.

MUFG breaks ground on new HQ with 2030 target completion

It will have a total floor area of about 169,000 square meters.

SMFG targets 15% ROTE with new medium-term plan and vision

It named IT transformation a major management priority.

Union Bank of Taiwan and Bank SinoPac enable JCB contactless payments

JCB cards can be used for public transportation in Japan and in overseas markets.

Mizuho Bank completes merger with research & tech unit

Research and consulting functions are now under the Mizuho Research Institute brand.

StanChart taps Deutsche Bank veteran as it unifies two CIB services

Ole Matthiessen will lead the unified global transaction services and digital assets team.

Vietnam lenders shift to behavioural data to judge loan applicants

They measure the sales, staff numbers, and inventory turnover in SMEs, for example.

Australia's Big Four banks face stage 3 loan risks as rates rise

Intense competition and rising costs are expected to reduce margins.

MUFG Bank and Hitachi expand NexGen to finance EV and charging assets

They plan to develop and scale special purpose vehicles to finance decarbonised transport.

APAC banks face 'tail risk' as climate data gaps undermine risk modeling

Banks must adopt simulation-based modeling to quantify the full spectrum of potential losses.

CIMB, SC Malaysia, and Bursa Malaysia roll out pilot to broaden Shariah investing

More than half of CIMB’s Malaysian financing book is now Shariah-compliant, it said.